Job Detail

Tech Support Representative

Tech Support Representative

Blue Mountain Networks

Madras, OR

Job ID : 374f2f7156306c2f6b5164332f4e653546413d3d

Job Description :

General Summary
Provides customer service and technical support to Internet customers. Researches complex Internet problems and issues to determine solutions. Updates customer Internet account information as appropriate.

Essential Job Functions:

  • Provides technical support to Internet customers by answering phone calls, gathering relevant information, and troubleshooting to resolve problems and issues as they arise.
  • Research complex Internet problems and issues to determine solutions.
  • Updates customer Internet account information as appropriate.
  • May perform special Internet-related projects as requested.
  • Performs all other related duties as assigned by management.

Knowledge, Skills and Abilities:

  • Knowledge of computer operating systems.
  • Knowledge of Web technologies, technical languages, browsers, search procedures, search engines, platforms and applications.
  • Knowledge of company policies and procedures.
  • Knowledge of computer hardware and software.
  • Knowledge of company products and services.
  • Skill in operating various networking equipment including switches, modems, routers, etc.
  • Skill in operating various office equipment such as personal computer, printer, fax machine and telephone system.
  • Skill in problem solving and resolution.
  • Ability to communicate with customers, co-workers and various business contacts in a professional and courteous manner.
  • Ability to organize and prioritize multiple work assignments.
  • Ability to pay close attention to detail.
  • Ability to read and interpret technical documents.

Education and Experience:

  • High school diploma or equivalent plus one to two years of specialized training in computer sciences.
  • One to two years’ experience in Internet customer service also required.

Physical Requirements:

  • Seeing: Must be able to read computer screen and various reports.
  • Hearing: Must be able to hear well enough to communicate with employees and industry contacts.
  • Fingering/Grasping/Feeling: Must be able to write, type, and use phone system.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • Day shift
  • Monday to Friday

Work Location: One location

Company Details :

Name : Blue Mountain Networks

dutch-tavern.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, dutch-tavern.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, dutch-tavern.com is the ideal place to find your next job.

Details

: Madras, OR

: 18 - 22 USD HOURLY

: 4 days ago

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