Identify, create, and facilitate process design changes by conducting business and systems process analysis and design; focusing on quality improvement and

Preferred: Microsoft or other IT related certification. Minimum of six months of experience in a customer service or sales environment required; college courses

Uses agency credit and collection policy in invoicing and pursuing prompt payments. Documents all customer service transactions including but not limited to

*CompTIA A+ certification is preferred (or other CompTIA certifications).*. Under the general supervision of the Service Desk Team Lead, the Application Support

The Enterprise Account Manager will be an exceptional communicator and relationship builder while also having strong analytical capabilities and proficiency in