For over 35 years, North Hill, a not-for-profit senior living community located in Needham, Massachusetts, has provided vibrant living opportunities to people 65+ by offering a host of hospitality, wellness and health care services. The PurposeFULL Living Program Manager in Pines Edge is responsible for resident engagement programs offered during weekdays, evenings, and weekends. The PL Program Manager partners with residents to provide person centered care and living opportunities based on resident preferences. This person will manage operations and supervises PurposeFULL Living Coordinators. The PL Program Manager works as part of the campus-wide PurposeFULL Living Team supporting programs for residents and team members. This person participates in planning, developing, organizing, implementing, and evaluating programs with the PurposeFULL Living Team supporting all the households in Pines Edge, as well as in Vista Terrace and Crescent Heights.

HOURS: Full-Time on-site, may require weekend and holiday work.

• Develop, design, implement, and participate in programs to enhance the resident experience following the PurposeFULL Living philosophy.
• Directly train, supervise, and evaluate the PurposeFULL Living Coordinators. Process all time for payroll.
• Create schedules (including vacation and holiday) and work assignments to meet resident needs, in accordance with budget guidelines.
• Plan monthly staffing meeting for Pines Edge PL team- create agenda for monthly meetings and updates of ongoing communication with team members.
• Perform administrative requirements, such as ordering supplies, producing engagement calendars and sheets, proofing publications, completing necessary forms, reports, making signs, Touchtown, billing, copying, etc. Submit monthly function requests and monthly birthday function requests. Coordinate activities with other departments.
• Monitor and report on budget expenditures.
• Work with the team in planning objectives and goals in order to best provide person centered care.
• Understand the importance of person centered language; demonstrate and coach other team members on person centered approach to care and language.
• Collaborate with the interdisciplinary team daily to ensure resident needs are met and to maximize independence and choice.
• Interview residents & families to learn past and present preferences, interests and recreation per DPH regulation. Work closely with family members and outside organizations or individuals providing care to resident (i.e. private companion, hospice team, etc.).
• Evaluate the overall effectiveness of activity programs and modify the activity to meet the residents needs and interests.
• Facilitate Virtual visits with resident loved ones via Zoom, FaceTime, and Skype. Update weekly FaceTime/Zoom calls list, one to one room visit list, 2x a week, and create daily attendance taking sheets.
• Complete written or electronic documentation in a timely manner, i.e. resident assessments, care plans, progress notes, one to one room visit documentation, residents daily attendance. Audit PurposeFULL Living Coordinators' documentation for compliance monthly or as needed.
• Coordinate and facilitate volunteer opportunities for outside individuals/groups, team members, and residents, including outreach to community organizations.