National Bank & Trust in La Grange is seeking a Call Center Customer Service Representative to join our family. Applicant must be a team player with excellent communication and customer service skills, bilingual a plus. Previous banking experience preferred, but not required. This not a remote position. Call Center hours will be 8am-5pm in the office.

Job Duties, Skills and Qualifications:

• Take customer calls and provide accurate, satisfactory answers to their queries and concerns
• De-escalate situations involving dissatisfied customers, offering patient assistance and support
• Inform customers about the bank’s products and services
• Guide callers through troubleshooting, navigating the banks website or using the products or services
• Review customer or client accounts, providing updates and information when necessary
• Collaborate with other call center professionals to improve customer service
• Reviewing maintenance reports for accuracy
• Processing incoming and outgoing wires
• Processing charged back checks and notifying customers

Skills and qualifications:

• Strong communication, both written and verbal
• Great active listening skills
• Exceptional interpersonal and rapport building skills
• A patient and empathetic attitude
• Strong time management and organizational skills
• Adaptability and flexibility
• Comfortable working in fast-paced environments
• Troubleshooting skills
• Computer literacy
• Phone skills
• Knowledge of NBT’s products and/or services

Job Type: Full-time

Pay: $14.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• La Grange, TX 78945: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location

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