Who are we?

Upstate Veterinary Specialties (UVS) is a privately owned, specialty and emergency veterinary practice located in the Capital District of upstate New York. Our mission is to help our patients live longer, happier lives through expert medical care and compassionate customer service.

What are we looking for?

We are seeking an enthusiastic and self-motivated Call Center Operator to join our Client Relations team.

Responsibilities include but are not limited to:

• Answer phones and direct calls to other hospital personnel as needed
• Manage multiple phone lines effectively
• Accurately record messages using the message center and sent them to the appropriate department or individual
• Answer general inquiries from clients and referring practices
• Assist clients in making payments over the phone as needed

Qualifications:

• Prior experience in Veterinary or Human Medical field
• Must be able to multitask while remaining professional, focused, composed and positive.
• Must be able to establish an appropriate and effective rapport with patients, co-workers and medical staff.
• Excellent customer service skills and must display integrity, friendliness and compassion.
• Basic computer skills

Schedule: Monday through Friday 11:00 am to 7:30 pm

What’s in it for you?

At UVS, we work hard to be worthy of the trust from our referral network and community. Our clients see and know our compassion for our work, themselves, and their pets. In addition, we value our employees and treat them like family. We encourage our employees to pursue a healthy balance between work and life and offer multiple incentives that speak to our philosophy.

UVS offers a competitive compensation package which includes:

• Fully paid medical, dental, and long-term disability insurance
• Retirement plan with matching contribution
• Generous paid time off including PTO, Floating Holiday and Bereavement
• Pet insurance stipend
• Uniform Allowance
• Employee Appreciation Events
• Growth opportunity

Learn more about us at www.uvsonline.com