MRV Banks is calling all banking professionals who are interested in a full-time Card Services Operations Specialist position in the Cape Girardeau, MO area to apply to join our amazing team! This day-to-day execution of operations and customer correspondence in the Card Services Department. The position works onsite Monday - Friday during typical banking hours of 8am-5pm. This position is available due the awesome growth of our Card Services Department.

WHY YOU SHOULD JOIN OUR TEAM
We are an established company in the financial industry that invests in our team. We also offer great benefits and perks, such as 11 paid holidays, generous paid time off (PTO), a 401(k) option, a professional environment, a positive team-oriented culture. Our full-time employees have access to amazing medical, dental, vision, and other insurance options. We also make it easy to apply with our initial quick and easy application. After you apply, you will be asked to complete our Predictive Index Assessment. Please complete the Predictive Index Assessment to help us identify if this role or other roles within our Bank will be a good match for you. We find that our most engaged employees are good a, enjoy what they do and want more of it. This is critical to our organization for employee engagement and growth. If we have your attention, please continue reading!

ABOUT MRV BANKS
We started 15 years ago in the small community of Ste Genevieve. After 5 years we expanded to the Cape Girardeau community and continued our growth by focusing on getting things done and building relationships with people. We provide financial solutions for customers and businesses in our communities. Our goal is to help people accelerate and achieve their financial goals through imaginative long-term banking relationships. Our bank expanded to the Festus market over 4 years ago and opened our St. Charles location in January of 2022. Our continued growth and success are due to our amazing people that are solution orientated and have a growth mindset. Our people are reliable and consistent with attention to detail to be competent and capable. Our company culture plays a large part in our success. We believe that happy, talented employees add value to our company. Our Card Services department started in 2019 and continues to experience amazing growth. In fact, we have our own building in Cape Girardeau next to the Cape Public Library.

OUR IDEAL CARD SERVICES OPERATIONS SPECIALIST
Understands Banking Rules and Regulations- Card Services is a complex niche department in banking, having prior banking experience is crucial to the success of the role to build upon.
Serious – Careful consideration, preferring sincere and earnest interactions.
Diligent- Steady, earnest and energetic effort
Bring accountability to work – Being responsible and adhering to established guidelines and procedures is important.
Achieve goals consistently and efficiently - A knack for effectively prioritizing tasks and managing your time.
Did we just describe you? If so, keep reading!

THE DAY-TO-DAY
This job has decision making that is made because of training and understanding the consequences of our actions. Most decisions are team based and consensus driven! You work 37.5-40 hours/week during normal business hours, as a Card Services Operations Specialist, you actively participate in our excellent training program so that you can be successful in this role. You will start by learning basic banking compliance knowledge and the Card Services rules and regulations. Essential functions of the role include completing daily transactional items for the program settlement, monitoring account activity, balance and reports, resolving customer service issues, customer correspondence and customer calls. Learning is ongoing as rules and regulations continuously change as does our products and services to our partners. You work as a liaison between card relationships and our card services operations department to make sure we are doing the best work for our card service customers and their needs. Each day you can be found talking on the phone, posting transactions, reviewing customer correspondence or account activity. Throughout your day, you rely on checklists to ensure nothing slips through the cracks.

ARE YOU A GOOD FIT?
Our Card Services Department is a complex niche department in banking that gets things done. Much of your day is spent answering the phone, talking to customers and responding to emails as you seek to provide simple solutions to questions and/or solve complex problems. Being personable, patient, and kind you listen and respond to customer needs. You are diligent and empathetic; you follow through and follow up with calls to ensure they are fully satisfied. When tense situations arise, you are not easily flustered, but are diplomatic and work hard to diffuse the situation and ensure customers feel heard and help resolve issues. At the end of the day, you get great satisfaction out of helping others and solving problems! If you can do those things and meet the following requirements, we would

Do these words and phrases describe you? Disciplined, sincere, cooperative, supportive, willing and helpful, need for rules and structure, enjoys working thoroughly, leaving nothing to chance, has above average computer skills, team oriented, positive attitude, self-motivated, organized with attention to detail. If this sounds like you, we would be happy to have you as part of our team!

We will train the right person on the card services program and knowledge!

Required Education and Experience

• Associate degree or high school diploma or equivalent;
• One year banking/finance sales and customer service;
• Equivalent combination of education and experience;
• Good interpersonal communication skills, including the ability to use effective communication skills, understand procedures, and speak clearly to customers, employees and supervisors; and,
• Good computer skills.

Preferred Education and Experience

• Bachelor's Degree
• Two or more years of banking experience
• Deposit operations bank experience.
• Excellent understanding of the Bank's products and services;

Apply today!

MRV Banks is an Equal Opportunity Employer. MRV Banks is committed to providing equal opportunity and advancement to all qualified employees and applicants without regard to race, color, ancestry, national origin, sex, gender (including pregnancy), gender identity, sexual orientation, religion, disability, handicap, military or veteran status or any other legally protected status. Employee Polygraph Protection Act | | Right to Work | EEO Supplement

Applicants must be able to pass a drug test, background check, credit check and reference check.

Full job description available upon request

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