Job description:

• Answer inbound calls and chat
• Minimum 1-3 years of experience in Contact Centre/Voice Operations handling customers
• Effective Probing and Problem-Solving Skills
• Proficient in Microsoft Office Suite
• Ability to multitask
• Customer service experience desirable

Behavioural & Leadership Competencies

• Ability to maintain the confidentiality of customer and company information.
• Ability to work independently and seek additional opportunities when able.
• Ability to work in a team environment to develop integrity, trust, and respect of co-workers at all levels
• Good verbal and written communication skills

Job Type: Full-time

Job Type: Full-time

Pay: $16.00 - $19.99 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center

Experience:

• Call center: 1 year (Preferred)
• Banking: 1 year (Preferred)

Work Location: On the road

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