Primary responsibilities include:

• Answering phones and taking messages
• Scheduling appointments
• Greeting clients as well as processing their financial transactions
• Using EzyVet PM software to schedule, prepare records, send reminders
• Communicate effectively with the technician staff and DVM staff on all items related to patient/clients
• Sending and receiving consent forms, estimates and appointment reminders
• Responding to messages through multiple hospital platforms
• Triaging calls on a case-by-case basis for best scheduling in partnership with the medical team
• Communicating with referring veterinarians
• Willingness to cross-train with the patient care team

Requirements:

• Excellent customer service skills. We want to know that you have worked in customer service, not that you can. We prefer veterinary experience (at least two years).
• Outstanding team skills. You will be working with the front and the back staffs as well as the doctors and it will be critical that you are comfortable working with diverse communication styles.
• Ability to multi-task. Yes, like any busy practice, the phone will be ringing, while you are on a phone with a client and at the same time a staff member is trying to get your attention. You need to be able to handle it all with grace and a cool head.
• Comfortable with practice management software. You do not have to know ours but be a quick study. You will be on your computer all day.
• Calm in the storm: Customer service can be stressful. We need our staff to be able to remain calm when clients aren’t, to ensure we can be an objective advocate for their pets.
• Communications: Able to communicate your client’s needs clearly and concisely to the professional staff.
• Flexibility: In a small team everyone needs to be able to pitch in, as necessary. Everyone.
• Hours: Monday-Friday. This is a 4 day 40-hour a week position. We will determine the optimal schedule after speaking with you. Hours are 8:00am - 4:30pm.
• #INDVET