Client Success Coordinator

Canaan, CT

About the Position:

The Client Success Coordinator is responsible for the client admission process from the initial contact to prepping potential clients for intake, promoting Mountainside's program offerings, and ensuring a seamless admission. The Admissions Specialist Coordinator will work closely with potential clients and their families to facilitate the admissions process within a high energy team of professionals.

Compensation:

• The base salary for the position is $18.00 to $22.00 per hour. Actual pay is determined based on a number of job-related factors including skills, education, training, credentials, experience, scope and complexity of role responsibilities, geographic location, performance, and working conditions.

Benefits:

• Comprehensive benefit package
• Paid Time Off (which increases after 1 year with Mountainside)
• Paid holidays including a Multicultural Holiday
• 401(k) with employer matching
• Free meals while working on the Canaan campus
• Monthly $75.00 wellness reimbursement. Our Wellness Reimbursement benefit is meant to encourage employees to engage in productive self-care to avoid burnout and compassion fatigue.

Your Role:

• Provide exceptional customer service for clients, families and loved ones of our clients, staff and community providers.
• Job requires specialists to maintain composure during difficult conversations with clients and families in crisis
• Knowledge of substance abuse field and treatment process preferred
• Strong ability to prioritize and execute quickly in a fast-paced environment.
• Strong attention to detail required.
• Maintain comprehensive documentation in the electronic medical record for all calls and communications related to client care.
• Understand, meet, and exceed targets for monthly and yearly admissions.
• Acts as liaison between client, family and referring professionals prior to admission
• Answer phones, monitors web chat and handles all intake inquiries efficiently
• Markets and promotes Mountainside's programs and facilities
• Completes phone screenings and assists clients in obtaining additional paperwork and documentation as needed.
• Accurately relays payment information, collects insurance information, and communicates financial options, including obtaining verification of benefits information
• Responsible for maintaining census counts and appropriately filling beds for all levels of care
• Must be able to work weekends and evenings with flexibility for varying schedule
• Successfully maintains On Call requirements

The Perks:

• Enjoy a fast paced upbeat and supportive team environment
• Help keep motivation high by supporting colleagues
• Competitive bonus/incentive structure

Qualifications:

• High School diploma or equivalency required
• Bachelor's Degree (B.S., B.A., or B.S.N.) from a four-year accredited college or university preferred
• 2 years of experience in sales, customer services or related field preferred
• Must have basic computer skills including competence in software applications such as Microsoft Office suite, Adobe and use of internet applications and in using and/or connecting wireless computer hardware, the ability to project to remote devices, etc.

About Mountainside:

Mountainside Treatment Center is a dynamic, fast-paced and growing recovery facility that values innovation and an obsession with providing Best in Class service to our Clients. Founded in 1998, we are a leading behavioral healthcare provider dedicated to treating alcohol dependency and drug addiction. Accredited by The Joint Commission and CARF for its high standards of care, Mountainside seeks out passionate and talented individuals to join its staff. We believe that every employee, regardless of position, plays a vital role in our success.

Here at Mountainside Treatment Center, we strongly prefer all employees to be fully vaccinated for Covid-19 (including regularly scheduled boosters) and the Flu as recommended by the CDC.

Mountainside is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.