Job Detail

Contact Center Specialist

Contact Center Specialist

CommunityAmerica Credit Union

Lenexa, KS

Job ID : 374f2f71563035306d4142322b64653045513d3d

Job Description :

Summary:Provide professional, prompt, financial service to all members and potential members in a Contact Center setting.
Duties & Responsibilities:

  • Answer incoming calls from members seeking assistance
  • Provide quality service that exceeds members expectations
  • Determine member needs and cross-sell appropriate products and services
  • Work with other credit union departments to ensure the workflow or process is providing the best experience for the members

Requirements:Education and Experience

*
Associate’s or Bachelor’s Degree preferred

  • A minimum of 1 year of experience in a financial institution or customer service position required
  • Strong communication skills required

Knowledge, Skills and Abilities

*
Ability to multi-task and adapt to change with systems, processes and procedures

  • Knowledge of or willing to develop sales techniques
  • Ability to appropriately resolve conflicts and escalated issues
  • Ability to work effectively individually and within a team environment
  • Ability to maintain a high level of confidentiality
  • A desire to succeed

Job Type: Full-time

Company Details :

Name : CommunityAmerica Credit Union

CEO : Lisa Ginter

Headquarter : Lenexa, KS

Revenue : $1 to $5 billion (USD)

Size : 201 to 500 Employees

Type : Nonprofit Organization

Primary Industry : Investment & Asset Management

Sector Name : Financial Services

Year Founded : 1940

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Details

: Lenexa, KS

: 20 days ago

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