Customer Service Associate
Customer Service Associate
Wawa
Miami, FL
Job ID : 374f2f7156306c376d514e7a2b4e533145773d3d
Job Description :
STR05392 - Miami, FL 33178
Job Description
Job Title: Customer Service Associate
Location: Field
Department: Store Operations
Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. The Customer Service Associate delivers an exceptional customer experience that supports Wawa’s vision to fulfill lives every day.
Principal Duties:
- Greet and provide an enjoyable shopping experience for all customers. Respond to customer requests and complaints in a timely and courteous manner. Utilize the GREAT customer service and customer recovery model to ensure customer engagement.
- Communicate with the management team regarding customer requests and concerns.
- Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Maintain proper cash levels in register drawer and change machines. Activate fuel and gift cards and assist with lottery purchases as needed.
- Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol.
- Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles.
- Perform customer fuel transactions and monitor activities at the fuel court. Stop fuel pumps if necessary.
- Prepare all made to order food and/or beverages according to recipe or customer specifications.
- Stock food and beverage areas with products and supplies to ensure in stock conditions at all times. Ensure coffee thermals are filled and working properly.
- Ensure the proper execution of assigned foodservice and beverage programs and procedures.
- Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills.
- Follow proper coding procedures. Check expiration codes, face and inspect all items. Pull expired items, document and discard.
- Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawa’s policy manual, training materials and other publications.
- Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.).
- Ensure safe working conditions by maintaining a clean, organized work area in accordance to standards.
- Complete other tasks as assigned by store management.
Essential Functions:
- Ability to work well individually as well as in a team environment
- Good communication skills
- Excellent customer service skills
- Ability to learn FSRA process and procedures and demonstrate on a daily basis
- Ability to work overtime as needed
- Ability to multi-task in fast paced environment
- Ability to learn and demonstrate all Wawa Safety and Quality Assurance processes and procedures
- Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly
- Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing
- Must be able to lift and carry up to 35 lbs
- Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment.
- Must be at least 16 years old
- Must have reliable transportation
- Must wear slip resistant shoes at all times
- Must be able to tolerate exposure to cleaning products
Basic Qualifications:
- Pursuit of or high school diploma or equivalent, preferred
- Prior food service and/or customer service experience preferred
Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at
asc@wawa.com
or 1-800-444-9292.
Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.
Company Details :
Name : Wawa
CEO : Chris Gheysens
Headquarter : Media, PA
Revenue : $5 to $10 billion (USD)
Size : 10000+ Employees
Type : Company - Private
Primary Industry : Food & Beverage Stores
Sector Name : Retail & Wholesale
Year Founded : 1902
dutch-tavern.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, dutch-tavern.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, dutch-tavern.com is the ideal place to find your next job.
Details
: Miami, FL
: 27936 - 34269 USD ANNUAL
: Today
