FSST Management Services, LLC/ 605 Lending

Customer Service Representative/ Must be a South Dakota resident.

$500.00 sign on bonus paid out after 120 days of continuous employment!!!!!!

Full-Time Employment – Openings Ongoing

Highlights: $17- $20 per hour Depending on Experience

Monday through Friday Hours; Daytime 8 am 5 pm. Weekends Off!

Flexible Day Schedules Available.

Earn $1 extra per hour for Bilingual Spanish Speakers!

Generous Benefits Package: Health, Dental, Vision and Life Insurance

10 paid Holidays

Casual Dress Code

Eligible to work from home after probationary training period of 6 months to a year.

Job Summary:

The Customer Service Representative is responsible for providing outstanding customer service for all 605 Lending Customers. This position fields incoming phone calls, emails and/or live chats from customers to address a variety of needs and follows up on voicemails and emails sent by customers as well as placing outbound calls to customers.

Education and Experience:

• High School Diploma or equivalent required.
• Minimum of 1 year experience preferred working in customer service in a call center environment.
• Must have excellent and professional verbal communication skills; required to speak with proper grammar, excellent enunciation, and a friendly tone of voice.
• Must have effective and professional written communication skills.
• Operates with a Customer Service mind set; identifies customer needs, adjusts approach based on customer needs, has a helpful and courteous attitude.
• Handles all customer calls with a positive attitude; demonstrates initiative and creativity in identifying customer and business needs.
• Able to work in a fast paced and changing work environment.
• Ability to manage multiple tasks, effectively manages time, and prioritizes work responsibilities appropriately while maintaining attention to detail.
• Ability to calculate basic math (addition, subtraction, multiplication, division) without use of calculator.
• Proficient in typing and 10-key.
• Proficient in Microsoft Office Applications (Word, Outlook, Excel) and Internet Explorer.

Must submit to background check and pre-employment drug and alcohol screening.

Work Remotely

• No

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: One location

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