Position: Customer Support Specialist – Product Support

Location: Reno, NV.

Reports To: Customer Service Manager

Primary Responsibilities of Customer Service Specialist:

Sign-On Bonus $1000.00, $500.00 after 3months of employment and $500.00 after 6 months of employment.

• Handling customer questions on use and installation of our products using company supplied literature and training.
• Processing of customer calls and e-mail inquiries with regards to pricing, availability, order status and other related matters.
• Provide sales and marketing support to our distributors, architects, contractors, and other interested parties.
• Process customer sample requests.
• Set up and maintain sound and current records and files in Customer Relationship Management software and other electronic databases.
• Cultivate a professional relationship with the sales and marketing personnel of our distributors, dealers, and other trade professionals.
• Complete special projects as directed by management.
• Represent Schluter Systems L.P. in a professional, positive, and enthusiastic manner in all matters.

Skills/Requirements of Customer Service Specialist:

• High School diploma / college preferred
• Excellent verbal and written communication skills
• Knowledge of MS Windows and MS Office
• Two (2) years customer service experience
• Ability to work in a team environment and take initiative
• Well organized and detail oriented
• Bi-Lingual preferred - English/Spanish

Schluter Systems L.P. is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, age, sex, gender, disability, genetic information, or any other characteristic protected by law.

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