We are seeking a Customer Service Representative to join our growing business!

Ace Handyman Services Southern Maine is a local, family-owned business, independently operated and franchise affiliated with the Ace Hardware Corporation. Our main office is located at 250 US Rt 1, Scarborough Maine. We offer a professional yet relaxed office environment that you’ll love. Come make a new “office home” here with us and be part of our TEAM.

This role will provide rapid career development and advancement in 6 months.

Key Objectives of Role:

Handle inbound calls and leads from customers. Efficiently schedule jobs; keeping the job calendar full and logistically organized for our Craftspeople in the field. Effectively utilize our VOIP soft phone system, our Lead Management System and our Dispatch scheduling system, along with other typical office/administrative software systems. Help out with additional office tasks, operational projects, and administrative items when possible.

Your Strengths:

• Communication – you love talking to people, asking questions, and providing clear and concise information. You are proactive and don’t fear over-communication, while understanding brevity.
• Helpful – you love being helpful and trying to solve problems for people.
• Organized – you love to take notes and can clearly summarize the important details. You keep track of tasks, make lists, and love getting things done.
• Process – you work best with a clear process and framework. You like follow instructions but also find ways of making the processes and systems you use better.
• Systems – you are able to learn and have proficiency with web based software, MS Outlook, and MS Office.
• Curiosity – you enjoy learning, getting feedback, as well as sharing your feedback.
• T.E.A.M – you have a positive “can-do” attitude and believe Together Everyone Achieves More

Your Experience:

• 2+ years in a customer facing role – reception, customer service, sales, retail, food services, etc. Phone based experience is a plus.
• 2+ years experience in a coordination role – scheduling, logistics, organizing, and solving problems.
• Must have excellent written and verbal communication skills.
• Must be able to multitask in a fast paced environment and be able to work well under pressure.
• Must be able to work on a team, but also must be able to work independently on different projects with little to no supervision needed.
• Someone that has a general knowledge in construction/home maintenance is a plus, but not required!

Full Time Benefits:

• Medical/Dental/Vision
• Paid holidays and vacation time off
• Regular Performance and compensation reviews
• Bonus/incentives
• Ongoing training and career development

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Office

Ability to commute/relocate:

• Scarborough, ME: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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