For this role, we offer:

Competitive hourly rate ($15.00-$18.00 DOE)

Additional compensation opportunities

Paid time off

• Sick/Safe time - 1 hour per every 30 hours worked with a maximum of 80 hours annually
• Vacation - begins at the equivalent of 3 days per year with an additional day per year of service capped at 9 days
• 10 paid holidays

Benefits (employee as well as family)

• Medical
• Health Savings Account (HSA)
• Dental
• Vision
• Voluntary Life
• Short-Term and Long-Term Disability
• 401(k), with match of 100% of the first 3% of each employee’s contribution and 50% of the next 2%
• Employee Assistance Program
• Rally Health and Wellness Program
• Employee and Friends/Family Discounted Pest Control Services

We understand that we cannot list every single task that you will do in this position, but below is an overview of our expectations:

• Scheduling and routing Technicians to appointments
• Providing amazing customer service through multiple modes of communication
• Building positive relationships with peers, technicians, and sales professionals
• Completing audits and running and analyzing reports, as assigned
• Following up with customers and checking for overall account satisfaction
• Notating detailed customer notes on accounts

• While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to walk. The employee is occasionally required to stand; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and climb or balance; and stoop, kneel, crouch, or crawl.
• The employee must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.

• The noise level in the work environment is low to moderate.

Am I qualified for this position?

While we would love the opportunity to connect with everyone that applies, we will be focusing on those applicants that meet or exceed the qualifications below:

• Have a commitment to honest and exceptional customer service
• Be willing to work Monday - Friday, alternating Saturdays and some holidays

• Have 6+ months of experience of customer service experience, specifically communicating using phone answering and relay systems, email and/or SMS
• Proficient with the Microsoft Office Suite
• Able to type 60 WPM

The Shield Co. Management LLC/EcoShield Pest Solutions is an equal opportunity employer