POSITION SUMMARY

We seek to hire a positive, energetic, and self-motivated Customer Service Representative to talk about signs! This includes assisting customers via phone, chat, e-mail, and face to face, and various other duties.

PRIMARY DUTIES

• Be the face and voice of Office Sign Company.
• Answer the phone and support all customer questions and product inquiries.
• Assist customers with placing orders.
• Must be capable of multi-tasking in a fast-paced environment.
• Constantly deliver value to our customers through every interaction.
• Increase the chance our customer will be 100% satisfied in their use of our product by being proactive and having a strong attention to detail.
• Stay up to date company products, by learning our products, and become knowledgeable on materials and manufacturing processes.
• Turn customer complaints into a positive experience.
• Consistently work towards common goals of the Service team.
• Deliver results under pressure, work independently, and take ownership of assigned tasks.
• Bring an innovative approach to help us be the best sign company in the world.

SECONDARY DUTIES

• Take initiative to go above and beyond the job description for the betterment of the company.
• See challenges as an opportunity for a learning experience.
• Uphold a value of service, putting others before themselves through interactions with co-workers, customers, and community members.
• Contribute to high-level discussions about department operations and growth.
• Committed to his or her personal growth as well as the growth of other employees and the company.

TECHNICAL QUALIFICATIONS

• Master the use of the phone and computer systems.
• Strong knowledge of MS Word and Excel or similar word processing/spreadsheet software.
• Experience with fast-paced, accurate data entry is a plus.

GENERAL QUALIFICATIONS

• Must come to work with the following: positive attitude, accountability, timely manner, respect, and trust.
• Must have superior attention to detail AND accuracy.
• Multi-task.
• Work well with a team.
• Meets deadlines and deadline driven.
• Must find solutions when presented with a problem.
• Must possess strong interpersonal and communication skills (written and verbal) that inspire our customers and company culture.
• Collaborate with other departments within the company to provide outstanding customer service.
• Communicate openly with team members and management about ideas, problems, needs, etc.
• Be open to receiving and sending multiple compliments to your team weekly.
• Willing to go the extra mile!

Qualified candidates must demonstrate their possession and practice of the following competencies:

• Positive attitude
• Time Management Skills
• Reliable
• Patience
• Problem solving
• Multi-tasking
• Creativity
• Adaptability
• Resourcefulness
• Efficiency
• Honesty and Integrity
• Openness to feedback and new ideas
• Organization
• Maintains professional appearance
• Assertiveness
• Following-through on commitments
• Have Fun!

BENEFITS

• Competitive Pay
• Health, Dental, Vision Insurance
• Long-term and short-term disability
• HSA and Flexible Spending Account
• 401(K) matching
• Paid life insurance
• Generous paid time off
• 8 paid holidays
• Great company culture
• Paid training

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• Fargo, ND 58102: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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