Company: PenTeleData

Open Shifts: WFH 2-Day Flex: 3PM-11PM or WFH Full-Time: 11PM-7AM (40hrs per week, after training will include weekends and holidays as needed)

Pencor and its subsidiaries are Equal Opportunity Employers

• 
  Next training class will start March 20th and be conducted Monday-Friday, 3PM-11PM in house for 6 weeks.

- Agents hired for 2nd Shift are required to work "in house" for their first 90 days then will have the flex option to work from home 2 days per week.

• Agents hired for 3rd shift will be required to participate in a 7th week of training in house on the 11PM-7AM shift before full-time WFH starts.

**Candidates must reside in Pennsylvania and live within a 50-mile radius of our base office in Palmerton and have a High Speed Data Connection with a Minimum of 100 Mbps and a quiet dedicated office space.

PenTeleData, a leader in Data Transport technologies, has an exciting career opportunity available for a detail-oriented Customer Service Representative.

Responsibilities will include:

• Answering High Volume Telephones
• Responding to customer emails and chat messages
• Troubleshooting customer issues
• Speaking with customers in reference to abuse issues / policy violations
• Corresponding with customers in reference to service issues
• Communicating with Partners in reference to accounts
• Working with other PTD departments to resolve customer issues
• Processing new residential accounts
• Quoting prices for dial-up services
• Processing changes to existing accounts
• Answering billing questions
• Making courtesy calls to customers
• Processing PPV orders
• Other duties as assigned by management

Qualifications:

• H.S. Diploma or G.E.D.
• Previous Customer Service experience
• Working knowledge of Microsoft Word and Excel programs
• Familiarity with Windows Operating Systems
• Understanding of computer virus and network security
• Positive attitude and professional demeanor
• Excellent Communication Skills- oral and written
• Good Typing Skills
• Good Organizational Skills
• Good Follow-up Skills
• Strong Negotiation and Problem Resolution Skills
• Ability to identify problems and submit trouble tickets
• Ability to interact well with customers on a daily basis
• Ability to work well independently and as part of a team
• Ability to multitask in a fast paced environment
• Ability to work the weekend and holiday rotation schedule
• Ability to adapt to the changing needs of the company

**Our CSR’s must be able to meet and maintain company standards for customer care, accuracy, monitoring, attendance and call handling. To assist with these requirements, we provide ongoing training.

INDHP