Eagle Rock Resort a 6000-acre private, gated golf community is part of Double Diamond Companies. We are currently seeking an entry level IT Support technician. This position is responsible for providing support to the end-user on hardware, software, and network-related problems, answering end-user questions, and providing problem resolutions with users not only for our Eagle Rock Resort, but all resorts company wide.

Responsibilities:

-Assist all employees with any computer or IT related issues

-Create, add and modify user accounts and services across our various cloud platforms

-Assist users over the phone, in-person, and remotely using multiple platforms

-Administration of Active Directory, Azure, Exchange, Office365, phone systems, mobile devices, and any other IT-related software

-Office365 support setting up devices and email clients, tablets, mobile phones, and computers

-Understanding of virtual desktop environment and remote desktop technology

-Configure, deploy, and relocate desktops, laptops, printers, and any other related devices

-Identify, report, and respond to potential cybersecurity threats

-Identify, troubleshoot, resolve, and document end-user system issues requests

-Ensure all requests are resolved promptly and with high-quality results

-Ability to organize, prioritize, and meet established deadlines

-Provide technical documentation for configurations and procedures

-Regularly perform cabling and equipment installation

-Open and follow up with tech support from vendors such as internet providers, cloud solutions, consultants, etc.

Required skills and experience:

-Excellent communication and personal skills

-Minimum 1 year of relevant experience in a help desk/IT support role

-Certifications such as A+ / Network + / Microsoft are preferred but not required

-Experience in the set-up, configuration, and use of computer hardware, software, and networks

-Ability to communicate technical issues to technical and non-technical employees

-Proficient in troubleshooting and supporting Windows servers, VMWare, Windows 10/11, and Office 365

-Quick analytic response to resolve issues in any situation

-Self-motivated and willing to learn, as well as always find the solution

-Able to work on your own in a fast-pace environment

-Advanced level knowledge in the use of all office software (Word, Excel, Outlook, etc.)

-Knowledge of wireless networks, set up maintenance and troubleshooting

-Knowledge of video conference systems, cell phones, smartphones, iOS, iPadOS, and other common hardware devices and software

-Experience providing remote support via phone and remote-control applications desired

-Experience supporting and configuring iPads/iPhones/smartphones in an enterprise environment preferred

-Experience in telecom, structured cabling, panels, switches, cameras, APs, etc.

-Willing to learn and adapt to new technologies, you will have the opportunity to learn about all computer systems and any of our technologies when looking to expand your knowledge and career to another internal IT position

Join a great team and a stable company. Send your resume today with salary requirements.

Visit our website www.ddresorts.com

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Hazleton, PA 18202: Reliably commute or planning to relocate before starting work (Required)

Experience:

• IT support: 1 year (Required)
• iOS: 1 year (Preferred)
• Windows: 1 year (Preferred)

Work Location: One location

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