Desktop Technician 1
Desktop Technician 1
eXcell
Columbia, SC
Job ID : 374f2f7156306c306b4156392f4e433848413d3d
Job Description :
Our client has a brand new opportunity for a Desktop Technician 1 to join their team onsite at Columbia, SC. This opportunity is for 3 months with a possibility of extension.
Scope of Activity and Responsibilities:
- Provide desktop support for onsite and remote users resolving hardware, software, and network issues
- Perform equipment install, move, add, and changes
- Document, maintain, upgrade, or replace hardware and software systems
- Manage triage, troubleshooting and resolution on IT equipment
- Document efforts, issues and resolutions, close cases / tickets daily
- Manage projects for IMAC's at the DAC and Columbia locations
Hardware Repair:
- Triaging the hardware-related incident
- Assigning a technical resource to perform the repair
- Coordinating with the designated client contact, as needed
- Ordering and tracking parts, if required
- If available, providing a client supplied loaner device to restore the end user to
productivity until the EU Device is repaired or replaced - Completing the repair, with appropriate escalation for damage due to equipment misuse
- Updating and closing the incident
- Performing warranty and non-warranty repairs of devices
- Coordinating spares and parts availability for EU devices using OEM warranty Return Merchandise Authorization ("RMA”) process and / or client-provided spares and parts
Break / Fix Repairs:
- Warranty will repair EU devices to OEM functional specifications in compliance with OEM warranty guidelines
- Manage and adhere to OEM warranty processes for warranty repairs
Deskside Support:
- Triage and resolution for configuration issues of operating systems
- Triage and resolution for configuration issues of applications
- Re-installing software, drivers, and add-ins
IMAC-D Services:
- Install: will perform the physical setup and connection of an EU device at the end user’s workspace
- Move: will relocate an existing EU device from one location to another
- Add: will add a hardware or software component to an existing EU device
- Change: will perform configuration changes to an EU device
- Disposition: will move an EU device that is identified as being as
safe for transport, to a central location within the campus site for processing
Required Skills and Qualifications:
- Minimum 3 to 5+ years of desktop support experience
- CompTIA A+ certification desired
- Must be able to work independently and as part of a team
- Strong customer service and support skills
Full COVID-19 vaccination may be required.
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.
Company Details :
Name : eXcell
CEO : Mick Slattery and Kevin Shank
Headquarter : Bellevue, WA
Revenue : $25 to $100 million (USD)
Size : 501 to 1000 Employees
Type : Subsidiary or Business Segment
Primary Industry : Information Technology Support Services
Sector Name : Information Technology
Year Founded : 2001
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Details
: Columbia, SC
: 33630 - 46866 USD ANNUAL
: Today
