ATA Services, Inc. is currently seeking to hire a temporary Helpdesk Technician employee to work in Santa Fe, NM with the Department of Information Technology.

• Payrate: $25.00 per hour
• Start Date: ASAP
• Assignment Duration: 1 year - with possible extension
• Location: 715 Alta Vista St. | Santa Fe NM 87501

The work that will be performed includes, but is not limited to the following:

• Bring Windows-based desktop, laptop, and tablet computers into compliance by installing all Windows, hardware, and software updates. At the time of writing, all computers will be expected to be on Windows 10 21H2.
• Bring Apple desktop and laptop computers into compliance by installing all macOS updates. At the time of writing, all computers will be expected to be on macOS Monterey 12.6.
• Bring Apple mobile phones and tablet computers into compliance by installing all iOS/iPadOS updates. At the time of writing, mobile phones and tablet computers will be expected to be on iOS 16.0.3 or iPadOS 15.7.
• Bring Android mobile phones and tablet computers into compliance by installing all OS and security updates.
• Bring desktop, laptop, and tablet computers into compliance by implementing the required hostname naming convention and Microsoft Defender tags.
• Bring mobile phones into compliance by implementing the required hostname naming convention and Microsoft Defender tags.
• Bring desktop, laptop, and tablet computers into compliance by removing ESET (antivirus) and enabling Microsoft Defender.
• Bring mobile phones into compliance by installing Microsoft Defender.
• Bring desktop, laptop, and tablet computers into compliance by enrolling the devices into Microsoft Intune.
• Bring mobile phones into compliance by enrolling the devices into Microsoft Intune.
• Bring desktop, laptop, and tablet computers into compliance through vulnerability remediation.
• Work with leadership to identify and implement cloud only and hybrid environments for supported agencies.
• Work with agencies to rebuild desktop, laptop, and tablet computers for cloud only environments.
• Work with stakeholders to migrate data from on-premises servers to OneDrive cloud storage.
• Pending election results, equipment at the Offices of the Governor and Lieutenant Governor could need to be reconfigured for new administrations.
• Work with agencies and users to setup multifactor authentication (MFA) utilizing the Microsoft Authenticator app or a hardware-based security token.
• Other duties and work as assigned.

Requirements:

• Experience – 1 year of experience in installing, configuring, testing, troubleshooting, and repairing client computing devices, software, telecommunications, and/or audio-visual equipment.
• Education – A minimum of a high school diploma or equivalent.

Minimum qualifications:

• Concepts of first and second-level response operations.
• Principles and practices of effective customer service.
• Basic operational characteristics of local and wide area network systems.
• Basic operational characteristics of communication systems, equipment, and devices.
• Basic operational characteristics of information technology, including computer hardware. and software components
• Basic operations, services and activities of a data center or server room.
• Basic methods and techniques of troubleshooting desktop computer and communications system hardware and software problems.

ATA Services, Inc., provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

ATA Services, Inc., expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

Job Types: Full-time, Temporary

Pay: $25.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Santa Fe, NM: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help desk: 2 years (Preferred)

Work Location: One location

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