ECU Health

About The Outer Banks Hospital

The Outer Banks Hospital is a full-service critical access hospital offering a wide range of inpatient and outpatient services. The 21-bed facility is designed to meet the needs of the coastal community, whose year-round population of approximately 35,000 swells to about 350,000 in the summer season. Its campus includes four ORs, a medical/surgical unit, a labor & delivery suite with a dedicated caesarian section OR, a full rehabilitation therapy center, cancer treatment and radiation therapy center, and a 24-hour emergency department.

OBH is fully accredited, provides high quality care in a compassionate environment to all patients, regardless of their ability to pay, and has been nationally recognized for outstanding patient care.

Position Summary

The Director's focus is to provide leadership to staff in order to increase operational effectiveness of improving the customer experience and team member experience. This position will implement and communicate programs, best practices, and action plans to leadership and staff that impact the customer and employee experience.

The Director will provide leadership to the Team Member Experience Team. This position will guide, direct, and implement activities for the recognition and celebration of TOBH and OBMG team members.

The Director will provide overall direction for all the Volunteer Services programs at The Outer Banks Hospital and Outer Banks Medical Group. The Director will be responsible for recruitment, retention, placement, training, scheduling, recognition and evaluation of volunteers.

Provides leadership to the Patient Experience Team and is the TOBHI representative in receiving and interpreting patient satisfaction scores. Designs, develops, and implements PFE initiatives/strategies in partnership with the Leaders and PFE team along with other key team members, as identified.

The Director will partner with ECU Health Office of Experience in implementing OE strategies, initiatives, and education/training/salons at The Outer Banks Hospital and Medical Group.

Responsible for the management of compliance and responding to complaints & grievances for The Outer Banks Hospital and Outer Banks Medical Group.

Minimum Requirements

Bachelor's degree-or higher- is required in Education, Organizational/Leadership Development or related field or equivalent education and experience.

Master's preferred.

Minimum of five years relevant experience in healthcare. Ability to listen to customer, assess the situation and respond appropriately. Experience with volunteer coordination strongly preferred. High level of experience with written and oral communication.

Other Information

This position is eligible for full-time manager benefits.

General Statement

It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant's qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.

Contact Information

For additional information, please contact:

Deirdre Buffington, Talent Acquisition Consultant - Nursing

ECU Health

The Outer Banks Hospital

Email: Deirdre.Buffington@theobh.com

Tel: (252) 449-4545