Looking for an organized, fast learning and dedicated individual who can lead the Leaf Relief team to greater heights! This individual must have managerial experience and the ability to work weekends and closing shifts.

To be approved by the Board of Pharmacy, you must provide:

• FBI Background Check
• BCI Screening
• Diploma/GED

Duties and responsibilities

Performance:

• Building a team that embodies the Leaf Relief brand by delivering exceptional service and efficiency while maintaining state compliance.
• Review and interpret financial and operational reporting regularly, including store visit and audit results.
• Identify underperforming metrics and develop strategies that leverage company programs, tools, and resources to improve and grow the business.
• Correcting and reporting transaction errors.
• Reporting data to PMP Clearinghouse.

People:

• Create and ensure a cohesive work environment
• Attract, hire, and retain a diverse team of top talent
• Place the right people in the right roles, specifically the management DOR program
• Train, coach, and develop direct reports using company programs, tools, and resources
• Manage the performance, coach, and discipline team members on performance and violation of company and compliance policies in partnership with GM.
• Maintain a highly organized and professional documentation of employee issues.
• Create an environment that inspires and encourages the growth and engagement of associates
• Model an environment of open communication by sharing enterprise strategy and corporate messaging to associates
• Promote a culture of teamwork by working alongside the management team, establishing priorities, and providing clear direction
• Managing labor percentage based on productivity and tasks needing completed.

Operations:

• Be proficient in, and ensure compliance with company and state policies, regulations adherence, procedures, and compliance standards
• Use the company's scheduling tool as directed to schedule the right associates in the right places, at the right times in order to provide an exceptional customer experience, reduce loss, and execute company directives
• Protect company assets and minimize loss by ensuring all store standards and operating procedures are met, including workplace safety, inventory control, compliance and loss prevention
• Support continuous improvement by implementing company programs and influencing end-user's buy in
• The General Manager may perform other related duties as required by the Company, field leadership, and especially with regard to serving the customer
• Projects a positive image of the organization to employees, customers, industry, and community
• Embodies the culture, values, and tenets of Leaf Relief and fully support of our purpose, goal, and key objectives
• This role may be required to assist with other duties as assigned as well as in other functions of the operation including but not limited to: call center, inventory, sales consulting, delivery acceptance, outreach, security, and visual merchandising

Qualifications

• Minimum 21 years of age
• Bachelor's in business or operations management or a related field preferred
• 5 + years of managerial experience preferably in a retail-based industry with a customer-centric approach
• Minimum 2 years’ experience supervising training, quality, and customer service in retail
• 2+ years Dispensary Management experience will be considered
• Proven ability to manage their time and complete tasks efficiently.
• Capable of driving sales results, analyze selling reports, identify business trends and react quickly to the needs of the business
• Comfortable and confident in making decisions and mediating conflict within a team environment
• Ability to address complex issues and allocate time to execute multiple tasks and changing priorities.
• Exceptional interpersonal, communication and customer service skills.
• Ability to identify top talent and train/develop/retain great people
• Proficient in windows - based software such as Excel, Word and Outlook
• Business Acumen
• Communication Proficiency
• Ethical Conduct
• Leadership
• Relationship Management
• Performance Management
• Personal Effectiveness/Credibility
• Consulting Skills
• Global & Cultural Awareness

Working conditions

• Ability to sit and/or stand for long periods of time
• Will be required to drive and be outside for brief periods of time during all four seasons.

Physical requirements

Ability to utilize arms at extended position for long periods. Must be able to lift up to 50 pounds, lift/carry product, totes and push/pull carts.

Job Type: Full-time

Pay: $35,814.59 - $60,000.04 per year

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Experience level:

• 5 years

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Weekend availability

COVID-19 considerations:
Covid tests provided by employer, PPE and distancing encouraged

Ability to commute/relocate:

• Reynoldsburg, OH: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location

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