We’re a family of health centers, supported by a family of Associates.

For over 25 years, Health Choice Network (HCN) has been an employer of choice in South Florida, supporting health centers, patients, and the communities they serve. We are one of the first successful health center-controlled networks and our success is due largely to our Associates and their commitment to advancing our mission to improve the health status of our communities.

Do you want to join an organization that believes in empowering their most precious resource, their Associates? Are you innovative and results driven? HCN is looking for talented, qualified individuals to join our rapidly expanding, first-class team.

Position Summary:

• Acts as the primary support contact for application’s end-users

• Perform in-depth analysis and data collection of report details and other technical issues associated with Epic software.

• Perform maintenance tasks (error queues, reviews, etc.) and participate in development, execution, and sign off of system testing.

• Develop and maintain detailed documentation on system configurations and technical components.

• Identify potential system enhancement needs and introduce best practice options for future state workflows and processes.

• Identifying issues that arise in their application area as well as issues that impact other application teams and working to resolve them

• Guides and creates workflows including design, build, and testing the system

• Analyzes technical issues associated with EHR

• Identify and implement requested changes to the team

• Serves as a liaison between end users’ workflow needs and implementation staff

• Maintains regular communication with EHR representatives, as well as participating in weekly project team meetings.

• Works with EHR Representatives and Organization’s business community, and end-users to ensure the system meets the organizations business needs

• Participates in training and working with end users

• Documenting troubleshooting and resolutions via ticketing system

• Holds weekly communications with team members to discuss the status of deliverables, shared issues, end-user concerns, and upcoming milestones.

• Maintains HIPAA compliance.

• Other duties may be assigned.

Skills, Abilities and Requirements

• In depth knowledge of the software

• EHR Certification in key business area (Epic, Wisdom)

• Knowledge of developing strategic business plans.

• Strong ability to convey technical information to non-technical customers and good listening to translate in the other direction.

• Proven leadership capabilities including track record of creating and implementing innovative solutions to meet high-pressure organizational needs that focus on Customer Service excellence.

• Knowledge on Population Health, Community Health, and Public Health.

• Knowledge of healthcare industry, healthcare information systems, and practices.

Health Choice Network is an equal opportunity/affirmative action employer and complies with all federal and state laws, regulations and executive orders regarding affirmative action requirements in all programs.

HCN is a drug-free workplace.

Job Type: Full-time

Pay: $88,000.00 - $95,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Do you have 3 years of build experience as a certified Epic Analyst?
• Are you currently certified in the Epic Link/CE/MyChart modules?

Work Location: Remote

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