CLIENT ASSOCIATE - OPERATIONS SPECIALIST

JOB OVERVIEW

THIS IS AN IN-OFFICE JOB, YOU MUST LIVE IN THE CHARLOTTESVILLE AREA TO BE CONSIDERED.

The operations specialist will be a part of a client service team providing support to a growing wealth management practice in Charlottesville, VA. This role entails opening accounts, moving money, transferring accounts, data, CRM maintenance, and working with clients and teammates to complete tasks and projects.

RESPONSIBILITIES (included but not limited to)

• Proactive outreach to clients and teammates on time sensitive and escalated activities
• Research complex issues and resolve inquiries in a timely manner
• Prepare forms and submit instructions for account activities on behalf of advisors and end clients for new accounts, money movement, account transfers, and account maintenance
• Route inquiries through LPL channels to ensure proper processing and escalation of inquiries
• Obtain documents from, and make calls to, other Broker/Dealers as needed
• Manage account notifications and resolution of rejected requests
• Communicate with operations team and advisors with status updates on operational tasks, with emphasis on using Client Relationship Management system to foster accurate and timely communication
• Keep apprised of new processes and controls
• Provide feedback and process improvements to drive business forward
• Proactively identify solutions to help minimize the need for repetitive interactions and duplicated efforts
• Partner with team members to achieve outstanding results as you continuously grow and learn to enhance your expertise

CORE COMPENTENCIES

• Computer savvy, primarily with Microsoft software (Outlook, Word, Excel)
• Previous exposure and/or interest in learning more about financial service industry and operations management
• Highly organized person with strong ability to prioritize and manage tasks
• Outstanding interpersonal skills with ability to build and foster relationships
• Excellent verbal and written communication skills
• Strong problem-solving skills with a keen attention to detail
• Ability to explain complex information clearly and simply
• Ability to maintain a positive attitude and consistently perform well while under pressure in a fast-paced environment, as well as less busy times
• Ability to respond positively to coaching and training
• Thorough and self-driven to task completion and able to work well individually and part of a team

REQUIREMENTS

• Must pass background check
• Bachelor’s degree or 1-3 years of professional work experience
• Previous experience in brokerage/financial industry or operations role is a plus
• SIE, Series 7 or 66 licenses is a plus

Job Type: Full-time

Pay: $45,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Health savings account
• Retirement plan

Physical setting:

• Office

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Charlottesville, VA 22902: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you live within a 25-mile radius of Charlottesville, VA? YOU MUST LIVE IN THE AREA TO APPLY.

Education:

• Associate (Required)

Experience:

• Financial concepts: 1 year (Preferred)

License/Certification:

• Series 7 (Preferred)

Work Location: One location

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