Nantucket Boys & Girls Club
Front Desk Coordinator

Primary Function of Front Desk

To track Club members attendance on a daily basis, ensuring accuracy of knowing when members are entering and exiting the building at all times. Acknowledge and greet all visitors of the Club and ensure each visitor has followed appropriate protocol for signing in. Responsible for answering phones and transferring calls to the appropriate staff member and/or answering any general questions regarding the
Club. The Front Desk coordinator is also responsible for maintaining the MyClubHub registration and database, as well as tracking program participation of members.

Responsibilities

• Present a warm and welcoming presence to all members/guests who enter the Nantucket Boys

& Girls Club

• Track members as they enter and exit the building; always be aware of who the member is leaving the building with and their means of transportation
• Responsible for registration of all Club members o Accurately maintaining the MyClubHub database o Ensuring each member is registered and 1) payment has been made or 2) a payment plan has been approved by the Executive Director and bookkeeper
• Track program participation of members
• Print and file membership cards
• Keeping the Front Desk area tidy at all times
• Always be knowledgeable of all current programs and activities, in order to relay accurate information to Club member, parents and guests of the Club
• Process background checks for staff, trustees and volunteers
• Monitor office supply inventory and order supplies as necessary
• Be knowledgeable of annual Club fundraisers and events in order to answer any questions in a professional manner
• Print and make copies of Club materials; be sure that all schedules, calendars, registration forms, etc. are always available
• Be willing and able to perform other Club duties when needed: o Programs scheduled away from the Front Desk including: art room, learning center, teen room, snack shack, outside, field trips, dances, Club and community events) o Clean and maintain the Club and any other program sites as defined and assigned on the schedule or requested by the Executive Director, Program Director and Athletic Director.

Key Roles

• Ensure the safety of all Club members by being aware and monitoring all members and guests who are entering and exiting the building
• Support the organization’s mission and principles
• Provide emotional support and guidance to youth
• Maintain an eye appealing and organized Front Desk area

Skills and Knowledge Required

• Experience maintaining databases
• Computer literate: Microsoft Office, Google, Salesforce
• Bilingual in Spanish preferred
• Knowledge of youth development
• Ability to motivate youth and manage behavioral issues
• Demonstrate ability to organize, implement and complete tasks
• Strong communication skills, both written and verbal
• Ability to manage multiple tasks and to develop solutions to problems with limited supervision as well as efficient time management
• Ability to establish and maintain effective working relationships with Club staff
• Attention to detail and confidentiality

Housing is available for the right candidate

Job Type: Full-time

Pay: $21.00 - $27.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Ability to commute/relocate:

• Nantucket, MA 02554: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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