L.A. Burdick Chocolates, celebrated for its exquisite artisanal chocolates, beverages, and pastries, is looking for a passionate and driven Head of Stores. This position oversees the operations of our retail stores (Boston, Cambridge, Chicago, New York, Walpole, and Washington, DC).

Responsibilities

Leadership & Team Management

• Must be physically present at the retail stores with persistent and regular oversight to intimately understand stores’ challenges and opportunities.
• Provides direction and sets priorities for store managers and monitors progress in achieving store initiatives and goals
• Supervise, hire, and train store managers.
• Build motivated and skilled teams through support in recruitment, training and ongoing mentoring and leadership.
• Develop and maintain training procedures ensuring consistency throughout all retail locations.
• Cultivate an environment and culture that provides a rewarding work experience, fostering growth and high performance.

Sales & Customer Experience

• Execute a vision for an exceptional customer experience.
• Ensure recipes and standards are adhered to.
• Lead the execution of visual merchandising, following the company guidelines and commercial objectives of the stores.
• Communicate and teach sales tactics and professional representation of the brand.
• Have a deep understanding of and passion for L.A. Burdick’s products and brand.

Store Financial Performance

• Drive strong financial performance to achieve or exceed sales, profitability, and other KPI targets.
• Lead management of labor, costs, ordering, and inventory.
• Establish standards for cost containment and waste reduction.

Operations

• Responsible for all retail locations, which includes regular visits.
• Uphold the company’s operational standards including those regarding inventory and rotation, maintaining clean and aesthetically pleasing environment for customers and coworkers (both front of house and back of house), merchandising, timeliness, and dress code.
• Work closely with manufacturing operations to ensure retail demands are met.
• Ensure stores operate safely and follow all health and safety guidelines including state specifics.
• Manage key supplier/service provider relations, both internal and external to the retail stores.
• Work with senior management in developing store strategies including expansion opportunities.

Skills, Traits and Experiences

• Bachelor’s degree in business administration or hospitality
• Must be able to travel to all store locations
• Managerial experience in food service, retail, or hospitality required
• Enthusiasm for fine food, quality, and hospitality
• Experience managing and collaborating with diversely skilled team members with varying experiences
• Understanding of financial fundamentals within a restaurant or retail store operation
• Honest, responsible, hardworking, and committed
• Professional and effective communication skills and capability in connecting with all levels of the organization

Benefits

• Medical Insurance (Includes Wellness Incentive)
• Dental Insurance
• Vision Insurance
• Paid Time Off
• Company matched 401K
• Voluntary life and disability plans
• Employee Assistance Program (EAP)
• Free drink of choice every daily shift
• Complimentary chocolate tastings throughout the year
• Discount on all products

Compensation

• Salaried position
• Compensation commensurate based on experience
• Performance-based bonus

Founded in 1987, L.A. Burdick Chocolates is an artisan chocolatier dedicated to handcrafting European-inspired chocolates, pastries, and beverages. It has been praised for making one of the best chocolates and hot chocolates in the U.S. by Food & Wine, Zagat, Bloomberg, Travel + Leisure, among others. L.A. Burdick Chocolates has store locations in Boston, Cambridge, Chicago, New York, Walpole, and Washington, DC and an online store at burdickchocolate.com.

For more information regarding L.A. Burdick, explore burdickchocolate.com.

Job Type: Full-time

Experience level:

• 5 years

COVID-19 considerations:
All Burdick employees must be vaccinated against Covid-19

Work Location: Multiple Locations

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