Help Desk Support (Hybrid role) - 110994
Help Desk Support (Hybrid role) - 110994
Allied Onesource
Belton, MO
Job ID : 374f2f7156306c376c774a392b74473745413d3d
Job Description :
Help Desk Support (Hybrid role) - 110994
The IT Help Desk Technician will provide tier 1 and limited tier 2 support to staff in a 24/7/365 environment on a variety of IT issues. Identify, research, and resolve technical problems. Respond to calls and emails. Triage, respond to, assign, and resolve helpdesk tickets.
- Do you love solving problems that others can’t fix?
- Are you a technical customer service superhero?
- Are you looking for a hybrid role?
- If so, we need you on our team!
Responsibilities:
- First point of contact for customers seeking technical support.
- Intake issues and communicate with end users to ensure a clear and complete problem description;
- Troubleshoot and resolve end user issues related to device, network, and enterprise applications;
- Follow standard Helpdesk operating procedures to accurately document, track and escalate all helpdesk incidents using SolarWinds software;
- Provide assistance to staff with account access issues
- Update and maintain data in IT asset management system;
- Install and maintain Endpoint Detection and Response agents;
- Develop help documentation and additional communications to improve IT service efficiency and effectiveness;
- Ability to troubleshoot and configure wireless access points and mobile devices;
- After-hours work will required to provide support
- 2+ years’ experience in IT helpdesk
- Microsoft Windows 10
- Attention to detail
- Ability to prioritize assigned projects, help desk calls, and tickets;
- Cisco VPN for remote access
- Cisco AnyConnect VPN Administration
- Ability to troubleshoot a variety of hardware and software issues;
- Must have strong customer service, time management, and written/verbal communication skills;
Location: BELTON - MO
ZIP code: 64012
Reference: 110994
Secondary Reference: Allied Website,INDITTO
Company Details :
Name : Allied Onesource
Headquarter : Olivette, MO
Revenue : Unknown / Non-Applicable
Size : Unknown
Type : Self-employed
Primary Industry : Advertising & Public Relations
Sector Name : Media & Communication
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Details
: Belton, MO
: 40000 USD ANNUAL
: Today