Job Detail

Help Desk Support (Hybrid role) - 110994

Help Desk Support (Hybrid role) - 110994

Allied Onesource

Belton, MO

Job ID : 374f2f7156306c376c774a392b74473745413d3d

Job Description :

Help Desk Support (Hybrid role) - 110994

The IT Help Desk Technician will provide tier 1 and limited tier 2 support to staff in a 24/7/365 environment on a variety of IT issues. Identify, research, and resolve technical problems. Respond to calls and emails. Triage, respond to, assign, and resolve helpdesk tickets.


  • Do you love solving problems that others can’t fix?
  • Are you a technical customer service superhero?
  • Are you looking for a hybrid role?
  • If so, we need you on our team!

Responsibilities:
  • First point of contact for customers seeking technical support.
  • Intake issues and communicate with end users to ensure a clear and complete problem description;
  • Troubleshoot and resolve end user issues related to device, network, and enterprise applications;
  • Follow standard Helpdesk operating procedures to accurately document, track and escalate all helpdesk incidents using SolarWinds software;
  • Provide assistance to staff with account access issues
  • Update and maintain data in IT asset management system;
  • Install and maintain Endpoint Detection and Response agents;
  • Develop help documentation and additional communications to improve IT service efficiency and effectiveness;
  • Ability to troubleshoot and configure wireless access points and mobile devices;
  • After-hours work will required to provide support
Experience:
  • 2+ years’ experience in IT helpdesk
  • Microsoft Windows 10
  • Attention to detail
  • Ability to prioritize assigned projects, help desk calls, and tickets;
  • Cisco VPN for remote access
  • Cisco AnyConnect VPN Administration
  • Ability to troubleshoot a variety of hardware and software issues;
  • Must have strong customer service, time management, and written/verbal communication skills;
Salary: $40,000 - $48,000

Location: BELTON - MO

ZIP code: 64012

Reference: 110994

Secondary Reference: Allied Website,INDITTO

Company Details :

Name : Allied Onesource

Headquarter : Olivette, MO

Revenue : Unknown / Non-Applicable

Size : Unknown

Type : Self-employed

Primary Industry : Advertising & Public Relations

Sector Name : Media & Communication

dutch-tavern.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, dutch-tavern.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, dutch-tavern.com is the ideal place to find your next job.

Details

: Belton, MO

: 40000 USD ANNUAL

: Today

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