Newport Restaurant Group is looking for a Help Desk Technician to join the team.

About the POSITION: In the Help Desk Technician role, you will be responsible for supporting the NHC network environment and equipment which include but not limited to user Workstations, POS System, Network Appliances, Software, Phones, and printers. This position is 8AM - 5PM every week.

About YOU: You are able to handle situations across multiple technology platforms. You have communication and problem-solving skills, while also able to think creatively and work independently.

Essential Duties

• Provide both on and off-site support, telephone support, and remote access support for hardware and software for our restaurants, hotel, market, and home office
• Assisting with routine technology tasks including software installs, peripheral hardware setups, and virus remediation
• Maintain, analyze, and fix computer systems, hardware, printers, and computer peripherals
• Offer support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems
• Provide support for escalations and track issues using ticketing system

Qualifications

• Minimum entry level background in IT required
• Proficiency in - Windows OS, Active Directory, TCP/IP Networking, Email, and Virtualization, FTP.
• Experience with Data Management, IT Enterprise Systems, and Windows Operating Systems, API's, and networking
• Experience with VPN or similar remote tools
• Hospitality company experience, preferred. Experience with Aloha and Toast is a plus.

Skills & Abilities:

• Ability to communicate verbally to technical and non-technical audiences and at all levels of the organization
• Ability and willingness to travel as required
• Be collaborative, using a team approach to creating an equitable workplace environment and have respectful working relationships

COMPENSATION AND BENEFITS

• Competitive compensation - $55,000 / year
• Sick, Holiday, and Vacation paid time off
• Excellent health, dental and vision benefits with a flex spending account option
• HRA
• Ability Assist (EAP)
• Life/Disability Insurance
• Short term disability (MA only)
• Great 401k match
• Employee Ownership Opportunities
• 35% discount when dining in our locations
• Perk spot options
• Fully paid BJ's membership
• Manager's Dining Card

ABOUTNewport Restaurant Group:We are proud to be a 100% Employee-Owned Company. What does it mean to work for an 100% Employee-Owned Company? If you decide to join our team, you'll not just be an employee - you'll be eligible to become an owner in the company. Really, there's no catch, we invest in our employees, and they in turn invest their time, energy and talents in our businesses! We have one of the strongest, friendliest hospitality staffs in New England. Our common goal is to make people happy through great food, great locations and great teamwork. If you feel the same, we want to hear from you.