The Superior Court of California, County of Marin is accepting applications for the position of IT Infrastructure Manager. Under general direction of the Chief Information Officer, the Information Technology Infrastructure Manager provides leadership and expertise on hardware, applications, operating systems, security, storage, networking, environmental elements, monitoring, resource management, service desk, and support functions of the Infrastructure Unit in the Information Technology Division; and performs related duties as assigned.

DUTIES:

• Plans, organizes, coordinates, and directs a variety of operations, security, network, systems and application deployment either hosted in the cloud or on premise, service desk, and support functions of the Infrastructure Unit in the information technology division.
• Manages the day-to-day information technology operations; oversees the IT service desk and user support, maintenance, monitoring and troubleshooting of the Court's computer systems including applications, databases, servers, storage, desktops, networks, security, audio-visual and telecommunications, and all aspects of the IT infrastructure; and serves as a technical resource.
• Troubleshoots difficult and complex problems with applications; researches, tests and isolates problems; and designs and implements solutions in order to maintain applications that adequately automate and assist the Court.
• Manages multiple projects; plans, staffs, prioritizes and manages all phases of implementation for assigned projects; provides technical assistance and guidance; directs the design, development and implementation of new projects; establishes budgets and timelines to implement new or enhanced equipment, systems, programs or projects; and monitors progress.
• Manages the provision of technical support and services to Court users, justice partners and the public; determines and improves customer satisfaction levels; plans, coordinates, and advises on both external and internal consulting and support activities for users.
• Assists the Chief Information Officer by providing system application and technical expertise to facilitate development goals, policies, standards and procedures.
• Supervises, motivates, and evaluates IT staff; delegates work; provides technical and professional skills training; manages performance issues; makes recommendations regarding the hiring, promotion and disciplining of employees. Assumes managerial responsibilities for the Information Technology Division in the absence of the Chief Information Officer.
• Analyzes business needs, develops and recommends plans/solutions for meeting the information systems and technical support needs of the Court.
• Evaluates vendor proposals for purchases of technology solutions and services to assure adherence to technical specifications and business needs.
• Provides recommendations to the annual IT division budget.

QUALIFICATIONS

Education: A Bachelor's degree in Computer Science, Management Information Science, Business Administration or a related field is highly desirable.
Experience: At least five (5) years of progressively responsible experience in planning, deployment, administration of technology infrastructure and user support for networks, voice, security, audio-visual, servers, storage, and desktop technologies. Two years in a lead or supervisory role preferred.

Job Type: Full-time

Pay: $105,000.00 - $133,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Work Location: One location

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