Information Technology Specialist
Information Technology Specialist
Affinity Hospice
Birmingham, AL
Job ID : 374f2f71563068396b6774792b4e433048513d3d
Job Description :
Overview:
Are you an IT Specialist who is looking to move your career to the next level? If so, we may have the perfect professional opportunity for you! Our Talent Acquisition Team is actively looking for an IT Specialist who is the perfect fit. We encourage ALL IT Specialist to contact us and explore what makes Affinity Hospice an employer of choice. In addition to a mission-driven work environment, we offer highly competitive compensation packages and medical benefits. Depending on the position and location, we offer many perks which may include: a company car, tuition reimbursement, and relocation assistance. If you are an IT Specialist who would like to build a meaningful career path and explore opportunities with Affinity Hospice, send us your resume today! For convenience, all candidates can email current resumes to careers@affinityhospice.com or call your Talent Acquisition Specialist, Brianna Brown at 205-600-1368.
WHO ARE WE?
Responsibilities:
IT SPECIALIST AFFINITY HOSPICE
Are you an IT Specialist who is looking to move your career to the next level? If so, we may have the perfect professional opportunity for you! Our Talent Acquisition Team is actively looking for an IT Specialist who is the perfect fit. We encourage ALL IT Specialist to contact us and explore what makes Affinity Hospice an employer of choice. In addition to a mission-driven work environment, we offer highly competitive compensation packages and medical benefits. Depending on the position and location, we offer many perks which may include: a company car, tuition reimbursement, and relocation assistance. If you are an IT Specialist who would like to build a meaningful career path and explore opportunities with Affinity Hospice, send us your resume today! For convenience, all candidates can email current resumes to careers@affinityhospice.com or call your Talent Acquisition Specialist, Brianna Brown at 205-600-1368.
WHO ARE WE?
We are Affinity Hospice. We are one of the fastest growing, privately held hospice organizations in the country for several reasons. We are passionate about exceptional patient and family care. We believe the care we provide truly matters. We are deeply committed to our team members. Our core Leadership Team has been working together for more than 20 years, and because of our unprecedented growth, we are actively looking for like-minded health care professionals to join us. This is an excellent opportunity to join a nationally recognized team.
Responsibilities:
Essential Functions
- Respond to customer questions/issues received via telephone calls, callbacks, emails, and Help Desk requests and provide support on electronic services in accordance with current standards.
- Troubleshoot and resolve basic desktop, software, network, and server issues following published escalation guidelines to ensure issues are resolved in a timely manner.
- Promote positive customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help always.
- Engender trust and confidence by taking ownership of support issues, providing friendly and accurate resolutions, and diligently searching for solutions when the answer is unknown.
- Complete ticket requests, tasks, and projects in a timely manner.
- May be required to assist with computer setups and rebuilds, including operating system installation and repair
- Train users on IT-supported systems and software.
- Coordinate user and support issues among other IT areas and groups.
- Acquire skills and knowledge related to using and supporting proprietary systems.
- May occasionally travel to other sites.
- Document all calls or correspondences.
- Triage Help Desk tickets, troubleshoot through root cause resolution following best practices, procedures, and protocols.
- Hardware & Software Auditing and Inventory.
- Help develop technical solutions to business problems.
- Anticipate technical issues, proactive prevention.
- Assist team in establishing and implementing best practices, policies, procedures, and protocols to drive excellence in the team and company.
- Weekend availability for On-Call rotation for emergencies (about every 3rd weekend).
Qualifications
- A preferred minimum of 6 months to 3 years of experience supporting Windows and Mac devices - laptops, desktops, tablets
- High School diploma or equivalent required;
- CompTIA A+ certification and/or MCP certification is a plus
- Experience troubleshooting hardware issues and replacing hardware on both desktop and laptop PCs
- Experience installing software, patches, updates on desktops, laptops, servers
- Experience troubleshooting basic network, software, printing problems
- Excellent customer service, problem solving and conflict resolution skills
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Company Details :
Name : Affinity Hospice
Headquarter : Birmingham, AL
Revenue : Unknown / Non-Applicable
Size : 1 to 50 Employees
Type : Company - Private
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Details
: Birmingham, AL
: 40363 - 61974 USD ANNUAL
: Today
