Job Summary:

The Personal Computer Support Technician (IT Support Technician) provides support to distributed PC/networking environment including installation, testing, repair, and troubleshooting stand-alone PCs, PCs linked to networks, printers, and other computer peripherals for the BOSS Contract at USCG Base Kodiak.

Primary Duties:

• Maintains, troubleshoots, and works with PC hardware, PC software, and local area networks and servers
• The Personal Computer Support Technician provides support to distributed PC/networking environments including, but not limited to, installation, testing, repair, and troubleshooting for stand-alone PCs, PCs linked to networks, printers, and other computer peripherals and portable devices
• Support responsibilities include, but are not limited to, software installation, upgrades, configurations, and file backup systems
• Successfully perform technical, operational, and training support to users of personal computers either by telephone, or on-site for PC desktop hardware and software packages
• Job duties require the technician to install and test personal computers, printers, and other peripherals, configure operating systems, load shrink-wrap programs, and other application software programs
• In this position, the incumbent troubleshoots computer problems, performs hardware and software diagnostics, coordinates needed repairs, resolves computer system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software
• Manage user accounts and permissions on 3rd party software Gather data and write basic reports in our Computerized Maintenance Management Software
• All other job duties assigned

Competencies:

• Great interpersonal skills; ability to explain complex information technology processes to non-technical coworkers
• Knowledge of ethical computing practices
• Knowledge of laser printer hardware and maintenance
• Knowledge of structured cabling

Education, Experience, Skills:

• High school education or G.E.D equivalent preferred
• Valid Alaska driver’s license
• 2 years of experience in IT help desk support
• Ability to troubleshoot personal computer and basic networking issues with minimal supervision
• Able to write comprehensive and readable technical process documents
• Experience with Windows 10 Operating System
• Experience with Microsoft Office Suite

Preferred:

• Associates Degree in a technical-related field
• A+ certification
• Computerized Maintenance Management Software
  • WebTMA by TMA Systems LLC or similar
• Video Surveillance Systems
• Apple iOS mobile devices
• Wireless communications for computer networks

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential and marginal functions may require maintaining the physical condition necessary for bending, stooping, sitting, walking, standing, climbing ladders, or driving company vehicles. Ability to lift 50 pounds.

Work Environment:

Work Environment characteristics described here are representative of those that must be borne by an employee to successfully perform the essential functions of this job. Job is performed primarily in an office setting, with occasional work being performed outside in the field, installing or repairing various types of IT equipment. Environments will include but are not limited to utility plants, dusty rooms, drop ceilings, and man lifts. Some personal protective equipment (PPE) usage will be required.

Supervisory Responsibility:

There are no supervisory responsibilities for this position.

Additional Qualifying Factors:

As a condition of employment, may be required to pass a pre-employment drug screening and have acceptable reference and background check results to obtain access to the military base. Having reliable transportation to/from work is a necessity and must be used in able to obtain access to military installations.

The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the applicant a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of the position.

EEO/AAP Statement

We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to craft and maintain an environment that respects diverse traditions, heritages, and experiences. Choctaw is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Choctaw Defense Services, Inc. is a tribally-owned Certified Small Business 8(a) contractor offering program management, maintenance, facility support, and staffing services to government and commercial clients across the globe. Our commitment to delivering quality solutions and reliable staff with steadfast professionalism remains the priority. These offerings are delivered with thorough communication, no surprises, and agility at each stage of every project. It is our privilege to serve you as you entrust us to fulfill your business needs.