• Work with a small team to understand our business initiatives and provide a deep layer of support with our current information technology systems
• Contribute to our evolution and growth by sharing key knowledge with the internal team
• Provide daily support on incoming tickets and phone calls with a smile
• Innovate, create, make decisions and problem solve on a daily basis to push company growth and better support the growth of the company

About You:

• You like to move fast with precision
• You like to create, innovate, and problem solve
• You are very charismatic and love dealing with team members
• People have mentioned that you have a great personality
• Your communication skills are one of your top strengths
• You can communicate technology in “layman’s terms”
• You thrive under pressure

• 2 years in a support position
• Passion for customer service
• Creates an enjoyable, professional experience with all team members
• Handles issues with a logical thought process
• Detail oriented
• Strong organizational skills
• Proven innovator
• Leadership skils
• Supplies solutions that behave predictably and can be supported by others
• Deep knowledge of Windows 7
• Looks at long-range solution instead of short-term “patch”
• Basic Networking Skills
• Knowledge of DHCP, DNS, and Active Directory