SUMMARY
Assist with management of computer hardware and connectivity in both data and voice networks to achieve high availability and maximize performance of the various business applications supported by IT including outlying facilities. Position will also diagnose, resolve, and document hardware and software problems in a timely and accurate manner with minimal downtime. Finally, the position will be expected to provide end user assistance, training and support where required which may include monitoring the IT helpline with some on call nights and weekends.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Accept and process user hardware requests, managing the process from procurement to installation
• Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, software, peripheral devices, cabling, and software
• Initiate and follow up on off-site repair of hardware as needed
• Configure, test, maintain, troubleshoot hand-held devices used for data access
• Maintain anti-virus security solutions in compliance with corporate standards
• Receive and respond to incoming local or remote facility requests for assistance regarding access, hardware, or software issues
• Assist with on-site analysis, diagnosis, and resolution of complex network problems
• Assist with implementation of corrective hardware and software solutions
• Assist with network improvements, upgrades, and repairs as directed
• Perform system backups and recovery procedures according to department policy as required to ensure full data retrieval
• Support development and implementation of networking projects and new technology installations both at corporate and remote facilities

EDUCATION / EXPERIENCE
Requires a minimum of a high school diploma or GED with some computer related college coursework preferred. Special consideration may be given to applicants holding Cisco and or Microsoft certifications relative to the position.

• Prior experience in setup, maintenance, and management of personal computer hardware, software, and peripheral devices in a network environment
• Experience of MS Windows 10 and knowledge of TCP/IP networking, and CISCO network equipment.
• Experience with VoIP and knowledge of LAN, WAN, wireless, cellular, satellite technologies and Citrix Metaframe.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• On call
• Weekend availability

Experience:

• Help desk: 1 year (Preferred)

Work Location: One location

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