This is an In-house position in Orlando, FL. This is not a work-from-home position.

Do you like to be challenged? Are you motivated to grow personally and professionally? Blacktip is an MSP where you can grow your skills supporting mobility, Microsoft 365, networking, and servers.

Ideally, you take learning and growing in your career seriously. You spend the extra personal time to be "better than the other guy." Here are some certs we'd like you to have:

• Microsoft 365 - MS-900 Fundamentals or higher.
• Any CompTIA certifications.

Job Description

• Assist users in accessing and troubleshooting computer hardware and software.
• Install all new technology including computer operating systems, software programs and applications, new desktops, and other computer hardware.
• Onboard and offboard users (Google Workspace, Microsoft 365 and desktop/mobile needs).
• Review security monitoring systems to ensure protection from cybersecurity threats
• Write clear, detailed documentation.
• Be affable and fun.
• Focus on customer success.
• Identify opportunities for continuous improvement.

Education

• A college degree is preferred.
• Two or more years of experience if no college degree.

Core Skills

• You've touched these platforms: iOS, macOS and Windows (client).
• Ability to analyze, diagnose and resolve end-user technical support issues quickly and accurately (a desktop support wizard).
• Technical support experience in iOS, macOS, and Windows mixed environments.
• Foundational knowledge of Microsoft 365 (users, Exchange, licensing).
• Ability to organize work, establish priorities, meet established deadlines, and follow up on assignments.
• Know when to ask for help.

Success Metrics

• You are highly conscientious and sweat the details
• You can think critically
• You would rather work alongside others and grow, although you can tackle challenges on your own

At Blacktip, our mission is to help our clients achieve increased profitability and be a more consistent organization. We are passionate about providing business and technology consulting that not only supports but also transforms your business.

Our complete IT-as-a-Service offering combines strategic planning and operational management, bringing integrated, seamless, and mobile solutions that allow your team to focus on what they do best. With more than 40 years of combined experience and the expertise of a Fortune 500 CIO, we strive to make your technology not only efficient and accessible but, most importantly, invisible.

Job Type: Full-time

Pay: $65,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Are you able to commute to the area of I4 and SR 436 (Altamonte Springs, FL)?

Work Location: One location

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