Historic Tours of America® Job Description
Position/Title: IT Manager

Department/Location: Information Technology
Reports to: Chief Information Officer (CIO)

FLSA Status: Exempt
Safety Sensitive Position: No

Date of Revision: 1/27/2023

Position Purpose
The position is a working manager position that is to lead the staff by example. Monitor the network to ensure network availability to all system users and perform necessary maintenance to support network availability. The IT Manager assists with installing, configuring, and supporting the company’s local area networks (LAN), WIFI wireless networks, wide area networks (WAN), and internet systems. Assist in network modeling, analysis, planning, and coordination between the network and data communications hardware and software.

Essential Functions

• Manage supervisors and their cast in achieving goals; plan and organize workloads and staff assignments/ schedules to ensure the most effective use of staff. Participate in the interview, audition, and hiring approval process. Train, counsel, motivate, communicate job expectations, and evaluate staff. Conduct annual performance evaluations with staff, review progress, and direct changes as needed. Give recommendations on advancements and disciplinary actions to the CIO. Communicate constructive verbal coaching, and reinforce positive behaviors in a clear, concise, and professional manner. Coordinate with the CIO or the local Human Resources Manager when responding to severe employee complaints, harassment allegations, and civil rights complaints.
• Maintain and administer computer networks and related computing environments, including computer hardware, software systems, applications software, and all configurations.
• Perform data backups and disaster recovery operations.
• Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems and replace defective components when necessary.
• Plan, coordinate, and implement network security measures to protect data, software, and hardware.
• Monitor the performance of computer systems and networks, and coordinate computer network access and use.
• Monitor and maintain email applications or virus protection software.
• Monitor network performance to determine whether adjustments need to be made and where changes will need to be made in the future.
• Confer with network users about how to solve existing systems problems.
• Research new technologies and recommend the implementation of new technologies.
• Provide technical support for voice services and equipment, such as voice mail and telephone systems.
• Maintain an inventory of parts for emergency repairs.
• Recommend changes to improve systems and network configurations and determine hardware or software requirements related to such changes.
• Gather data pertaining to customer needs and use the information to identify, predict, interpret, and evaluate systems and network requirements.
• Coordinate with vendors and with company personnel to facilitate purchases.
• Set up equipment for employee use, performing or ensuring proper cables, operating systems, or appropriate software installation.
• Install, configure, control, and manage local area networks (LAN), WIFI wireless networks, and wide area networks (WAN).
• Refer major hardware or software problems or defective products to vendors or technicians for service.
• Enter and manage trouble ticket problems and log remedial actions or installation activities.
• Be available for on-call after-hours duty and on-call weekends as scheduled.
• This position requires travel and on-your-feet routine physical activity.
• This position requires the ability to work in a constant state of alertness and in a safe manner.
• This position requires regular attendance and punctuality in proper attire.
• Pass Annual MVR check.

General Functions

• Must attend meetings as scheduled/required.
• Abide by all HTA policies, procedures, and programs.
• Be an ambassador of goodwill for our cities.
• Answer telephones in a courtesy, professional manner.
• Keep work area neat and clean.

Required Knowledge, Skills, and Abilities

• High degree of self-motivation and the ability to work independently or as a team.
• Ability to hire, plan, organize, direct, and coordinate the work of assigned personnel; ability to provide leadership, train, counsel, motivation, discipline staff; process grievances and constructive performance reviews to staff, secure their commitment to the department and company goals.
• Knowledgeable with installation, configuration and maintaining networking equipment, including firewalls, routers, switches, hubs, WAN and WIFI connectivity devices.
• Knowledge of Windows operating systems, network security, point of sale ticketing software and troubleshooting techniques.
• Knowledge and ability to serve as database administrator on HTA various systems.
• Ability to analyze and resolve user needs and problems.
• Ability to perform a variety of information technology support tasks.
• Ability to interpret and apply information from technical manuals.
• Ability to communicate on technical issues with individuals with varying degrees of computer familiarity.
• Ability to contribute effectively to the accomplishment of team or work unit goals and objectives.
• Ability to observe discretion in dealing with confidential issues.
• Ability to work cooperatively with other departments and outside agencies, and establish, maintain, and foster positive and professional working relationships.
• Ability to identify, gather and analyze information, exhibit sound and accurate judgment and make timely decisions.
• Professionally maintain composure and effectiveness under pressure and changing conditions.
• Ability to learn new duties, policies and procedures and adjust to new situations encountered on the job within a reasonable amount of time.
• Ability to read, write and speak clear English to communicate with co-workers, vendors, and the general public.
• Ability to give full attention to what other people are saying, taking the time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Mental attitude required to handle the stress that goes with this job as described.
• Ability to use equipment or materials as specified in this job description.
• Ability to travel and work in excess of standard 40 hours and to be available during evenings, weekends, non- working hours and holidays when necessary.
• Should have proven, sustained record of high-quality work.
• Must have good grooming and hygiene skills.
• Commitment, Attitude, Sincerity, and Trust (the characteristics of a CASTmember) are lifelong habits that must be present on a daily basis.

Equipment To Be Used

• Modern office equipment, computers, and software.
• Two-way radio, cellular phone/beeper.
• Motor vehicle.
• Use hand tools, as well as power tools.
• All recommended safety equipment.

Working Environment
The noise level in the office environment is usually quiet to moderately noisy. This job requires working in the field with the general public, vendors and company CAST. The outside work environment is subject to a range of temperatures, humidity, and weather. The work environment in the field may also involve working around traffic and conditions that may be very loud.

Essential Physical Requirements

• Ability to work at a workstation.
• Ability to do repetitive movement.
• Ability to use hands to handle, control, or feel objects, tools, or controls.
• Ability to work in cramped spaces.
• Ability to lift, lower and carry items that typically weigh 25 - 50 pounds varying distances.
• Ability to lift, lower and carry up to 75 pounds with assistance varying distances.
• Ability to ascend and descend stairs and/or ladders.
• Ability to sit, stand, bend, squat, kneel, crawl, and reach as necessary to complete tasks.
• Ability to work lying on back.
• Ability to drive and travel.
• Ability to traverse all areas of the company’s operations, public areas throughout the city.

Qualifications

• 2 years of end user support.
• 2 years of LAN/WAN support.
• Knowledge of Cisco IOS.
• 1-3 years of management experience preferred.

Other Requirements

• Must pass pre-employment MVR/background check and substance abuse testing.
• Valid Florida Driver’s License with acceptable driving record for past three years.

Accountability

• Every position has accountability at different levels. These levels must be met to maintain our standards. If you are not accountable for your job functions, then you cannot remain in your position.

This job description describes the position currently available and is not intended to be all-inclusive. This document is not an employment contract. Our company reserves the right to modify job duties or job descriptions at any time.

Historic Tours of America® is an Equal Opportunity Employer and a Drug Free Workplace.
No Smoking is allowed except in designated areas.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Holidays
• On call
• Weekend availability

Ability to commute/relocate:

• Key West, FL 33040: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

dutch-tavern.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, dutch-tavern.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, dutch-tavern.com is the ideal place to find your next job.