Job Detail

IT Support Representative

IT Support Representative

Comcast

Englewood, CO

Job ID : 374f2f7156306c376d4152332f74533545673d3d

Job Description :

Effectv, the advertising sales division of Comcast Cable, helps local, regional and national advertisers use the best of digital with the power of TV to grow their business. It provides multi-screen marketing solutions to make advertising campaigns more effective and easier to execute. Headquartered in New York with offices throughout the country, Effectv has a presence in 66 markets with nearly 35 million owned and represented subscribers. We’re dedicated to helping our clients meet their business goals by connecting them with their customers through multiscreen television advertising. Working with companies from local startups to nationwide corporations, we provide support to help each business reach its target customers. By applying data to television advertising in new ways, we’re able to bring our clients the best of digital media, coupled with the power of TV. To learn more, check out www.effectv.com.
Job Summary Responsible for technical hardware and software support under moderate supervision/guidance. Has developed knowledge and skills in own area. Works in a structured environment and applies standard policies and procedures. Requires some basic problem-solving. Works with moderate supervision/guidance. Is accountable for individual results and impact on team.
Job Description
Core Responsibilities
Performs moves, adds, changes and maintenance activities for desktop/laptop computers, telephones and printers. Installs new equipment for users and replacement of non-functioning equipment.
Educates end users regarding computer and software operations, including basic how-to and best practices.
Performs network troubleshooting. Makes recommendations on computer related needs.
Provides assistance in moving and re-installing equipment when required.
Assists with the development, implementation and maintenance of network file server backups and disaster recovery.
Ensures complete and reliable security for sensitive data.
Performs work in a timely manner and is responsive to users' needs.
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Other duties and responsibilities as assigned.

Employees at all levels are expected to:
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Respect and promote inclusion & diversity.
Do what's right for each other, our customers, investors and our communities.

Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.
Education
High School Diploma / GED
Relevant Work Experience
2-5 Years

Salary:
Pay Range: $19.84 - $29.75
Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Company Details :

Name : Comcast

CEO : Brian L. Roberts

Headquarter : Philadelphia, PA

Revenue : $10+ billion (USD)

Size : 10000+ Employees

Type : Company - Public

Primary Industry : Telecommunications Services

Sector Name : Telecommunications

Year Founded : 1963

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Details

: Englewood, CO

: 19.84 - 29.75 USD HOURLY

: Today

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