TMC (Technical Manufacturing Corporation) is a worldwide leader in active floor vibration cancellation and magnetic field cancellation technology. Our product lines enable cutting edge research at major research centers globally.

AMETEK Precitech, Inc., located in Keene, New Hampshire, is a world leader in the design and manufacture of ultra precision diamond machining systems used to create the world’s most sophisticated optics.

TMC and Precitech are units of AMETEK, Inc., a leading global manufacturer of electronic instruments and electro-mechanical devices.

POSITION TITLE: IT Support Specialist

DEPARTMENT: Information Technology

DESCRIPTION:

Responsible for supporting the Ametek PTMC computing environment related to Active Directory account maintenance, PC installs and upgrades, application support and troubleshooting, Help Desk management and technical assistance to users. This is a hands-on onsite position, based at Precitech in Keene, NH. This position also supports the TMC location in Peabody, MA.

RESPONSIBILITIES:

• Manage user accounts in Microsoft Active Directory
• Maintain/Install/Upgrade user PC systems and peripherals
• Install PC applications per user requirements
• Manage Help Desk system to assist users with technical issues
• Maintain documentation relating to hardware inventory and user procedures
• Maintain system security as required by Corporate IT standards
• Work with third-party maintenance service providers to resolve PC, peripheral and third-party software issues.
• Manage and support user telecommunication needs
• Provide support to remote users with VPN and remote access tools
• Perform other duties as assigned.
• Regular, non-overnight travel to the Peabody site is required.

QUALIFICATIONS:

• AS in Computer Science related field or CompTIA / Microsoft certifications
• Experience with Microsoft Active Directory, O365 applications, Windows10 and Windows 11
• Experience with Microsoft server 2012 and above.
• Experience working in a networked environment.
• Capable to independently resolve hardware, software, network problems.
• Excellent verbal and written communication skills.
• Ability to interact with users in a professional and courteous manner
• Capable to perform a variety of tasks as assigned by management.
• Service Desk Software experience.
• Reliable transportation is required.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: Multiple Locations

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