IT Support Technician

• Do you enjoy technical troubleshooting and problem solving?
• Do you want to surround yourself with passionate, knowledgeable IT experts?
• Are you a strong communicator who thrives when helping others?

If the answer is Yes - you may be the right person to join our team as an IT Support Technician! Diamond Technologies, Inc is a Managed IT Services provider serving clients located in the Mid-Atlantic region.

Essential Duties and Responsibilities:

The IT Support Technician position is a key contributor in the success of managing our client’s IT environment. Your primary responsibility is to diagnose, resolve and document support tickets. As a member of our Diamond Edge support team, an IT Support Technician is part of a robust team, that works together to apply the right expertise to every request while exceeding customer expectations on delivering a superior service experience. We strive to provide first contact resolution so our customers can get back to what’s important to them and their customers.

Knowledge, Skills, and/or Abilities Required:

• 5+ years as an IT Support Technician, direct end-user support is required
• Keen ability to troubleshoot IT issues and dedication to follow an issue all the way to resolution
• Excellent written and verbal communication with team members and clients
• A willingness and commitment to learn new things and grow new skill sets
• Ability to work on multiple priorities and/or projects simultaneously
• Ability to work with little supervision
• Organized, detail-oriented, and self-motivated.
• Take ownership and be accountable for solving support tickets
• Ability to fulfill night and weekend shifts as part of our on-call rotation
• Ability to resolve 10-20 daily tickets on average

Required Technical Skills:

• Advanced knowledge and competency of all Microsoft Workstation Operating Systems and Applications
• Intermediate knowledge in managing Microsoft Server Operating Systems and Networks
• General knowledge of managing firewalls, layer 2/3 switches, access points, and other networking devices
• Administration of Microsoft Office 365 email, applications, and Azure AD
• Knowledge of Microsoft Active Directory and Group Policy
• Experience working with computer peripherals, such as printers and scanners
• Strong understanding of hardware, software, and network troubleshooting
• Experience with VPN technologies; configuring, supporting, and troubleshooting
• Strong understanding of DHCP and DNS configuration and management

Nice Skills to Haves:

• Previous MSP (Managed Service Provider) experience
• Experience working with PSA and RMM tools, such as Zendesk, Kaseya VSA
• Advanced knowledge of Azure AD, SharePoint, MDM, MFA
• Virtual Environment Management (VMWare, Hyper-V, Hyper-Converged)
• Certifications: A+, Net+, Sec+, MCP, MCSA, MCSE, Microsoft 365
• Continued education: Associate or Bachelor degree in MIS or Computer Science

No recruiters, please.

Job Type: Full-time

Pay: $49,856.00 - $69,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Experience level:

• 3 years

Schedule:

• 8 hour shift
• On call

Ability to commute/relocate:

• Georgetown, DE 19947: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help desk: 5 years (Preferred)
• Windows: 5 years (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: Hybrid remote in Georgetown, DE 19947

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