IT Support Service for Tonalea Day School, located in Tonelea, Arizona

Provide IT Services for Bureau of Indian Education school located on the Navajo Nation Indian Reservation at Tonalea Day School in Tonalea, Arizona.

The Support Technician will provide services on-site at the school one (1) day per week and remotely on weekdays between 7:30 AM and 5:00 PM.

The Support Technician shall provide a personally owned vehicle for travel to the job site weekly (mileage will be reimbursed). This position does not require any overnight travel.

IT SUPPORT SERVICES:

1. Provide manage monthly IT support

2. Workstation/server hardware installation, configuration, management, and support.

2. Workstation/server software installations, configuration, and updating.

3. Printer, Scanner, Projector, and Document Camera installations, configuration, management, and support.

4. Network Switch installations, configurations, management, and support.

5. Wireless LAN Controller and Access Point management and support.

6. VoIP Telephony management and support. Video over IP management and support.

7. IP based Video Surveillance management and support.

8. Website management.

9. Network cabling maintenance and support (Cat6 and Fiber Optics)

10. Assistance with the procurement of technology products and services.

11. The contractor will manage the workload with an IT work order completed by the staff member needing IT assistance.

12. The contractor will submit the completed work order to management with a description of the work completed.

13. The contractor will provide a monthly report of services provided with a description of equipment and BIA tag numbers that were replaced and where the equipment is located, and a summary of work completed.

14. The contractor will ensure the IT room is cleared of extra IT materials and supplies.

POSITION REQUIREMENTS:

Education: Educational course background, a Bachelor of Computer Science degree

Security: Government background clearance required

Experience:

1) 3years experience in computer support service,

2) comprehensive experience in the most complex Cisco, Microsoft, and Networking and

3) experience working in educational environments to assist with teaching how to use educational technology effectively.

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Experience level:

• 3 years

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekdays

Ability to commute/relocate:

• Tonalea, AZ 86044: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help desk: 3 years (Required)
• Windows: 3 years (Required)

Security clearance:

• Confidential (Preferred)

Work Location: Hybrid remote in Tonalea, AZ 86044

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