Hybrid role, onsite 1-2 days per week as needed

We are searching for an IT Systems Engineer to provide technical expertise and support, including the installation, upgrade, and troubleshooting of hardware and software applications.

This role will require 1-2 days per week of in office work to help support the Office hardware, networking and other initiatives. The ideal candidate will have at least 3 years of experience supporting and troubleshooting a wide variety of network and application issues in a Windows and AWS environment.

Top Skills: 1. Laptop/Client setup 2. Asset Management 3. MS Office 365 4. Network/Hardware/Application Troubleshooting Other responsibilities include responding to service requests through our ticketing system, email, in person, or Slack. Maintaining hardware inventory including ordering and shipping; and anticipating and reporting the cost of replacing or updating technical items. Key technologies used in this role include Office 365, Slack, Zoom, SharePoint, AWS Workspaces and Okta. MacOS experience is a plus.

Job Type: Full-time

Pay: $100,000.00 - $120,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Relocation assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Compensation package:

• Yearly bonus

Experience level:

• 3 years

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Boston, MA 02108: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Network/Hardware/Application Troubleshooting: 3 years (Required)
• MS Office 365: 3 years (Required)
• Asset management: 3 years (Required)

Work Location: Hybrid remote in Boston, MA 02108

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