About us

Adept Networks is a Managed IT Service Provider (MSP) based in Medford Oregon and Spokane Washington. We are professional, customer-centric, challenging and our goal is to Be the best IT Company in Oregon and Washington. We are customer centric. Management is focused on employee wellbeing and growth.

Our work environment includes:

• Work-from-home days
• Growth opportunities
• Wellness programs

LEVEL II TECHNICIAN

Do you care about your customers and want them to have the best service? Do client relationships matter to you? Do you feel underappreciated at your current job? Do you feel like your efforts to provide good client service are undermined by your employer? Do you want to work somewhere where your skills and talents are valued and amplified?

If you can answer yes to all these questions, then read on!

Adept Networks is a mission centric IT Services provider in our 21st year of business with offices in Washington and Oregon. We are a trusted authority and have a passion for responsive IT support for our clients.

At Adept Networks you will find a unique team of individuals that work cohesively to provide our clients with best-in-class service and solutions. For the right candidate, Adept Networks will become a second family, full of personal growth opportunities, and that small business magic that corporate environments can only fake.

We provide our team with the training and tools to excel in their respective roles.

Job Description

Adept Networks is looking for a motivated self-starter with strong analytical skills and experience installing, configuring, and operationalizing hardware and software for diverse client environments.

Qualifications:

· ≥ 3yrs experience in an IT support, engineering, or administration

· Proficiency (architecting, developing, configuring, testing, deploying, administering):

· Windows Server 2008 / 2012 / 2016 /2019 etc.

· Active Directory

· WSUS

· File Sharing

· Network backup & disaster recovery

· Enterprise Anti-Virus

· Virtualization (Hypervisor, VMware, Etc.)

· Windows (7, 10, 11) Clients

· NAS

· RAID

· DHCP

· DNS

· Routing

· Zone Based Firewalls

· VPN

· VOIP

· Incident response

Requirements:

· Put the client’s needs first and have a willingness to go above and beyond

· Must have excellent judgement skills

· Excellent communications skills

· Excellent typing skills

· ≥ 3yrs experience in an IT support, engineering, or administration

· Strong working knowledge of current Microsoft based operating systems

· Advanced understanding of networking protocols and infrastructure design

· Strong work ethic and problem-solving skills

· Self-motivated with the ability to work in a fast-moving environment

· Valid Driver’s License with good driving record

· Reliable Transportation

· Ability to pass drug screening and background check

· Ability to commute to client sites as needed (20-50% of the time)

· Professional appearance and a cheerful attitude

Preference given to prospects with:

· VMWare: 1 year (Preferred)

· Hyper-V: 1 year (Preferred)

· Fortinet FortiGate UTM Firewalls

· VoIP Experience

· A+, Net+, MCP, CCNA or other IT Certifications

· Previous MSP (Managed IT Services) experience

Essential Job Duties:

Diagnose computer and network errors and determine urgency of issues

Setup and install workstations and software

Repair computer hardware

Work is performed onsite and at Adept’s offices

Provide technical support over the phone and web to end users and client IT staff as needed.

Set up new user accounts in Active Directory and Office 365

Document all problems and solutions in our knowledge base

Keep ticket notes and time entries up to date in real time

Escalate to higher tier support when needed to resolve service issues quickly.

Work Location:

Klamath Falls, Oregon 97603, client sites throughout Southern Oregon.

Job Type:

Full-time

Pay:

$55,000.00 - $65,000.00 per year

Bonus and incentive pay

Benefits:

· 401(k) w/ matching

· Health insurance

· Vision Insurance

· Dental Insurance

· Life Insurance

· Mercy Flight Membership

· Paid time off (Vacation, Sick, Holiday)

Schedule:

Monday to Friday, 8am to 5pm with overtime and on-call rotations

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Experience level:

• 3 years

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Ability to commute/relocate:

• Klamath Falls, OR: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Must have a clean driving record and a personal vehicle that can be used for work.
• Must be able to pass a background check and drug test.

Experience:

• General IT Technical: 3 years (Required)
• Windows: 3 years (Required)

Work Location: In person

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