Hillary Heyl State Farm Insurance of Los Angeles, CA is hiring for an Insurance Customer Service Representative to join our growing team!

Benefits for the Insurance Customer Service Representative:

· Health Insurance offered

· Dental Insurance offered

· 401(k) offered matching

· Life Insurance offered

· Retention bonus awarded after 1 year of employment

· Competitive base salary (commensurate with experience)

· Competitive commission structure

· Very healthy bonus incentives based on individual/agency performance

· Paid time off - personal time and holidays

· Training/coaching provided

Qualifications for the Insurance Customer Service Representative:

· Property & Casualty license is highly preferred, employee must be able to obtain within 45 days of hire date

· At least 1 year of customer service or client-facing experience is required

· Life & Health license is a plus, eventually will need to obtain

· Proven track record of trustworthiness, dependability and ethical behavior

· Excellent communication skills: written, verbal and listening

· Must have strong interpersonal communication skills

· Must be motivated and determined

Responsibilities for the Insurance Customer Service Representative:

· Effectively manage large amounts of incoming calls

· Generate sales leads

· Identify and assess customers' needs to achieve satisfaction

· Build sustainable relationships of trust through open and interactive communication

· Provide accurate, valid and complete information by using the right methods/tools

· Handle complaints, provide appropriate solutions and alternatives within the time limits and follow-up to ensure resolution

· Keep records of customer interactions, process customer accounts and file documents

· Take the extra mile to engage customers

· Reconcile and process money movement and transportation queries

· Process all transfers and audit requests

Pay: $40,000.00 - $75,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Contract type:

• Permanent

Supplemental pay types:

• Bonus pay

Weekly day range:

• Monday to Friday

COVID-19 considerations:
All employees are fully vaccinated and boosted.

License/Certification:

• Property and Casualty License (Preferred)

Work Location: Multiple Locations

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