NETWORK ADMINISTRATION/TECH SUPPORT

To act as the primary network administrator and IT support role for small organization, using macOS, iOS devices, and network infrastructure.

Key responsibilities and accountabilities:

1. Manage the organizational local area network for management and staff access.

2. Install and educate management and staff on network, wireless, and operational security using best practices in password security, encryption, cloud-based platforms, and offsite storage.

3. Troubleshoot hardware, software, and technical issues for staff and organization.

4. Communicate technical issues to management and staff in plain, accessible language; where appropriate, educate to empower users to increase their technical capacity.

5. Plan and budget for annual hardware upgrades to keep the overall computing inventory current in the service of organizational goals and objectives.

6. Procure, install, and upgrade software and hardware as needed.

7. Research and recommend software and hardware for specific projects, and to solve problems as they arise.

8. Recycle and dispose of obsolete hardware and material that constitute "tech trash” in an environmentally-friendly manner.

9. Manage outside relationships with hardware, software, and network vendors.

REQUIRED skills/experience/interest:

• Three to 5+ years supporting a macOS and iOS office environment and small business network infrastructure.
• Ability to translate technical issues into layperson's English.
• Interest in acquiring new technical knowledge and experience.
• Experience managing:NAS servers

Firewall, VPN, and security methods and services
Wireless routers
PBX and VoIP phone systems
SaaS and cloud platforms
Email hosting services
Security best practices

Desired skills and experience managing the following systems:

• Database administration
• Televideo software

This has been a part-time position at 20-25 hours per week, with a flexible schedule during regular business hours, Mon.-Fri., with occasional remote, out-of-office and off-hours support. Additional hours of paid work are a possibility.

A crucial part of the job is working with other staff when they run into trouble with their technology. Patience, warmth, accessibility, and good communication skills are important.

Health insurance benefits, sick leave, vacation leave.

Job Type: Part-time

Pay: $20.00 - $21.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance

Schedule:

• 4 hour shift
• Monday to Friday

Ability to commute/relocate:

• Shoreline, WA 98133: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Network administration: 3 years (Required)

Work Location: Hybrid remote in Shoreline, WA 98133

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