About us

Our goal is to create transformative experiences that enrich lives and celebrate the human spirit .

Our work environment includes:

• Modern office setting
• Work-from-home days
• Growth opportunities

Acting as the main point of contact for Ballet Idaho patrons, tThe Patron Services Experience Manager is responsible for creating and maintainingcreates and fosters a positive relationships with Ballet Idaho patrons by providing excellent customer service and managing as well asmanaging the Ballet Idaho box office, front of house, and patron database with insight and attention to detail.

THE IDEAL CANDIDATE

· Gets excited about data

· Extremely organized with high attention to detail

· Loves a good puzzle

· Has a strong work ethic and positive attitude

Reports to the Marketing Director.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Patron Relations

· Develop, maintain, and model a superior level of customer service for all patrons

· Manage subscriber ticketing changes, requests, and seating preferences

· Conduct calls to patrons to renew subscriptions and promote ticket sales

· Assists in setup of and then attendsAttendall events and performances, developing patron relationships and ensuring a high level of customer service

· Craft and send “day of” emails to patrons, outlining details about parking, concessions, show time, etc.

· Conduct regular patron surveys to gauge satisfaction with venues, show times, pricing and programming, sharing this data with other members of the leadership team to inform decisions for upcoming seasons

Ticketing

· Manages ticketing for in-house performances and events

· Acts as liaison between Ballet Idaho season subscribersand Morrison Center box office for performances held in the venue

· Manages subscriber processes for both new and renewing members

· Manages subscriber ticketing changes, requests, and seating preferences

· Manages ticket donation programBy Special Invitation Program, communicating with participating groups to arrange tickets

· Arranges comps and special ticketingand staff discounts

· Manages the fulfillment of ticket obligations specified in partner and sponsor agreements

· Manage group ticket sales program, arranging tickets for participating businesses and organizations

Strategy and Planning

· Work closely with Marketing Director each season to determine ticket price adjustments

· Liaise with Finance Department and Marketing Director to ensure event details are completely accurate before tickets are made available for sale

· Design and manage input of each season’s prices, packages, discounts into the ticketing system

Database Management

· Serve as Arts People administrator for the organization

· Maintains and update patron database in Arts People, ensuring accuracy of data

· Work closely with the Director of Marketing on audience research, competitive analysis, segmentation, and targeting

· Pull targeted recipient lists for mailings from patron database

Front of House

· Coordinate and schedule volunteer ushers for front of house support in venues where such support is required

· Serve as Front of House liaison with venues to arrange bar, concessions, and any other elements related to the patron experience

· Supervise House Manager in venues where Ballet Idaho staffs that position

· Coordinate patron parking with venues

Reporting

· Work with Finance Department to generate weekly ticket sales reports to share with staff and board

· Use data from ArtsPeople and TM1 to report on sales trends

Administration

Assists with design creation and manipulation

Manages branding standards in all communications

Other duties as assigned

Job Type: Full-time

Pay: From $40,000.00 per year

Benefits:

• Employee discount
• Flexible schedule
• Paid time off
• Parental leave

Schedule:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Boise, ID 83702: Reliably commute or planning to relocate before starting work (Required)

Work Location: Hybrid remote in Boise, ID 83702

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