Job Detail

Professional Services Engineer

Professional Services Engineer

Winsor Consulting Group, LLC

Tucson, AZ

Job ID : 374f2f7156306c366b4142782b4e6d3648413d3d

Job Description :

About the Job:

The Professional Services Engineer provides daily support to multiple client relating to issues/concerns of existing IT-related systems and new system implementations and upgrades. They will assist in handling troubleshooting, and resolving tickets as an escalation point for a multiple tier help desk. Professional Services Engineers are key contributors in the success of our Systems & Infrastructure Project Installations. This is achieved by ensuring client satisfaction throughout the project and by using years of experience to follow best practices.

Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to prioritize tasks and work on multiple tickets and/or projects simultaneously.
  • Excellent listening and communications skills, both verbal and written.
  • Work collaboratively in a team environment
  • Strong customer relationship skills.
  • Organized, detail-oriented and self-motivated.
  • Ability to provide and maintain detailed documentation on each job.
  • Ability to successfully train the client on the new solution(s) implemented.
  • Problem-solving abilities and ability to meet reasonable deadlines.
  • Ability to build positive and collaborative relationships.
  • Willingness to develop professionally.
  • Ability to work with little supervision and manage a project team.
  • Provide leadership during service disruptions
  • Participate in scheduled monthly maintenance during off-peak hours and occasional off-business hours
  • Proactively identify opportunities for continuous improvement.
  • Candidate must be able to follow defined procedures and have a fine attention to detail.

Qualifications:

  • Associates degree or higher related to Information Technology preferred
  • 5+ years of Network installation & administration
  • Systems installation & administration
  • Managed Service Provider, multi-tenant, or consulting experience desired
  • Cisco & Fortinet security products
  • Cisco, Fortinet & HPE routing, switching, & wireless
  • Cisco & Fortinet SDWan experience
  • Cisco UCS experience
  • ShoreTel, & Mitel telephony
  • Enterprise storage vendors including NetApp, HPE, & EMC
  • Windows Server & Active Directory environments
  • Microsoft Exchange & Office 365
  • Enterprise storage, SANs & related storage protocols including ISCSI & NFS
  • VMware vSphere

Job Type: Full-time

Pay: $70,000.00 - $120,000.00 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Professional development assistance
  • Vision insurance

Schedule:

  • 8 hour shift

Supplemental pay types:

  • Bonus pay

Experience:

  • Network Administration: 5 years (Preferred)

Work Location: One location

Company Details :

Name : Winsor Consulting Group, LLC

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Details

: Tucson, AZ

: 70000 - 120000 USD ANNUAL

: Today

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