Project Manager

Position Level: Non-Exempt

Reports To: Regional Sales Manager Contractor/Project Management Supervisor/Lead

Position Summary: Manage construction projects from quotation to final billing for contractor customers to ensure project accuracy and customer satisfaction.

Essential Job Functions (include but are not limited to):

• Manages and maintains all projects through the virtual job folders on the ‘SPS’ site for project tracking, billing, delivery dates or special requirements
• Researches and provides price quotes for customers to use in bid preparation
• Provides customers with submittals, shipping requirements and manufacturer information
• Manages all available resources such as vendor catalogs, web research and vendor communication to solve project discrepancies
• Cross-sells, up-sells, and assists customers in sourcing additional products when appropriate
• Monitors and manages individual job queues, open order reports, and return goods queue

• Maintains communication with Account Managers for bids, open orders, and customer contacts

• Develops and maintains constructive relationships with all Kirby Risk departments, business units and vendor partners to ensure project requirements are satisfied
• Supports corporate marketing initiatives through counter days, customer appreciation days, lunch and learns, employee training, and effective product launches in alignment with all Kirby Risk programs
• Provides back-up for other areas as assigned
• Builds and maintains relationships with customer key buying influences, while providing information about order status and receiving customer feedback for Kirby Risk management
• Demonstrates professionalism when representing the company in all communications with internal and external customers
• Conscious consideration of the Kirby Risk organization when engaging on social media, mindful of the images and language used
• Completes and demonstrates a full understanding of ongoing cyber security training concepts and applications
• Works within the policies and procedures of the company.

• In addition to the Essential Functions and responsibilities listed above, all positions are also responsible for:

o Emulates the Kirby Risk Values & Principles in daily interactions with internal and external customers

o Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work-related tasks in a manner that is in compliance with all Company policies and procedures

• • Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments while maintaining regular and timely attendance

Education/Skills/Experience Required:

• College level coursework and/or equivalent 4 + years relevant work experience
• 3+ years electrical products sales experience; thorough knowledge of electrical products and their applications
• Understanding of business operations and processes
• Knowledge of construction basics: accurately read product catalogs, price sheets, blueprints and specifications.
• Strong written & verbal communication, interpersonal and customer contact skills
• Demonstrates computer skills and aptitude; Microsoft Office preferred
• Strong telephone etiquette, and meeting management skills
• Diligent project scope understanding and kick off meeting management
• Collaborative, consultative, team-oriented style with well-developed communication skills
• Great attention to detail and organizational skills; ability to handle multiple tasks/priorities

• Listening effectively when others are speaking

• Effectively set priorities and meet deadlines

• Ability to report on success of projects

• Ability to perform and retain various skill related tasks, training, and operations

Critical Competencies:

Performance Standards:

Training to be completed within 6 Months:

• Comprehensive understanding of the vision, goals and objectives of the business unit

• Company Business System Software

• Company HRMS software

• Company Customer Relationship Management Software

• Internal Safety Training Standards

• Kirby Risk learning paths as applicable to the role

• Successfully complete continuing education required to maintain knowledge of systems and programs

Work Environment:

• Primarily indoors, controlled temperature environment
• May be required to go to customer site where the environmental conditions will vary

• Ability to perform essential functions of the role in a work environment with a variation of noise levels to include moderate noise due to, machinery, moving vehicles, alarms, vibration, and general conversations
• Ability to perform in a fast-paced competitive collaborative business environment

• This position will be working in an office environment, utilizing typical office equipment Computer/printer/copier/scanner, Telephone/cell, all equipment related to area

• Ability to perform in a team environment embodying the Values & Principles while communicating in a professional manner

• Sustains housekeeping standards in accordance with appearance guidelines

Safety Requirements:

• Report any unsafe task or operation immediately to management prior to continuing task
• Immediately report incidents involving injury, illness, safety hazard or property damage.

• Wear appropriate personal protective equipment (PPE) as instructed by immediate supervisor

• Comply with all company and customer OSHA, safety policies, procedures, rules, and best practices

• Participate in safety meetings and training

• Be constantly aware of personal safety and that of coworkers
• Ability to safely and effectively use and operate equipment required for work

Physical Requirements:

• Ability to push pull carry up to 50lbs (as appropriate for the Job
• Talk or hear, both in person and by telephone

• Listening effectively when others are speaking

• Employees are frequently required to sit for extended periods of time
• Use hands repetitively to operate, finger, handle or feel standard office equipment; and reach with hands and arms
• Specific vision abilities required by this job include close vision and the ability to adjust focus.
• Occasional travel required

Certificates/Licenses:

• Valid Driver’s License
• Forklift Certification*

• Passport Training

• SIMAN Training