Part Time Fire Protection Service Coordinator/Receptionist

Answer all incoming calls and direct them to the appropriate personnel

Answer through door security system all inquiries at the front door and direct them as needed

Greet visitors/vendors and direct them to the appropriate area/personnel

Organizing and maintaining supply closet

Create and generate (through Inquest) work tickets for each month and as needed from the service technicians or new customers that call to set up service. This includes gathering previous paperwork and assuring the technicians have what they need for billing/service purposes.

Enter work tickets into Epicor for billing. Mailing out invoices that require it.

Complete work tickets in Inquest. Updating location charts, phone numbers, addresses, contact info.

Make files for new customers and “cancel” or “will call” current customers. Give information about cancelled customers to Service Manager.

File completed work tickets in file cabinets under billing name.

Enter Invoice payments that come in over the phone into Paytrace. Print receipt and email a copy of payment to the customer.

Maintaining close communication with Service Dept. Manager and service technicians regarding customer’s needs.

Update Sales numbers on board in Managers office. Weekly at a minimum.

Enter Work tickets for National Accounts (Academy, Cintas, etc) into Epicor. Making sure the appropriate dollar figure is entered.

Utilizing Vendor Portals for entering work orders

Updating and creating new Fire Alarm service records and sending them to customer after updated.

Update phone list as needed.

Job Type: Part-time

Pay: $17.00 - $19.00 per hour

Benefits:

• Paid time off

Schedule:

• Day shift
• Monday to Friday
• No weekends

Ability to commute/relocate:

• Green Bay, WI 54303: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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