• Manage day to day efforts and coordinate calendar of assigned team to ensure adequate pre and post-sales support for designated products. Assist in setting of priorities where needed, based on business drivers.
• Develop the team by regularly traveling in the field, providing coaching and feedback, by setting goals and objectives and through defined performance measures.
• Ensure customer satisfaction through effective installation of instruments and by aligning best practices and processes regionally for customer training and support.
• Create customer feedback mechanism to foster a culture of customer service and effective balance of stakeholder needs both internally and externally.
• Working with relevant stakeholders, refine a model for team support of instrument demonstrations and seminar/workshop support when necessary. Work closely and collaboratively with the Science team and global stakeholders to identify, prioritize and meet activity level requirements.
• Cultivate a culture of teamwork to foster collaborative relationships amongst field sales, marketing, and applications development.
• Manage relationships with early adopters and key opinion leaders in academia and biopharma to create foundation for market engagement and future cell analysis instruments and/or reagent solutions.
• Collect and consolidate voice of customer feedback and strategic market information for feedback sessions with marketing, R&D, and sales.
• Hire new team members as required by the business needs of the organization which will contribute to our values of creativity, innovation and excellence.

Requirements:

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The inability to cope with a stressful work environment does not constitute a protected disability. While performing the duties of this job, the employee is regularly required to walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is required to stand; climb or balance and stoop, kneel, crouch. The employee must occasionally lift and/or move up to 75 pounds.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This job is performed in a variety of facilities. Each person performing this job must have a home office environment, which is temperature controlled. This job requires the person to be mobile to visit customer sites. Due to the travel requirements, this position may be exposed to natural elements of nature. Used research/clinical equipment may be handled in this job and strict safety guidelines and SOPs must be followed and Personal Protective Equipment must be worn. All persons performing this job will receive appropriate training prior to engaging in work requiring Personal Protective Equipment or SOP procedures. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Miltenyi Biotec is expanding and evolving. Our culture is one that empowers you to embrace new challenges and influence change. Join a fresh and collaborative working environment that encourages contribution, innovation, and growth.

We empower great science. For over 30 years, Miltenyi Biotec has provided innovative tools, instruments, and solutions that advance biomedical research and cellular therapy. We are 3,000 scientists, engineers, physicians, support specialists, marketers and more – all dedicated to improving scientific understanding and impacting human lives. At our headquarters campus and offices worldwide, fresh ideas become unique products.

Miltenyi Biotec, inc. is an EO Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity.

Miltenyi Biotec, Inc. participates in E-Verify.