Job purpose

Under the direction of the Retail Service Manager and in cooperation with all divisions of the company, is responsible for performing services for customers in a professional and efficient manner. Operating safely, promoting this organization, and building mutually successful long-term relationships with customers and associates is critical to SM Tire mission and core values.

Duties and responsibilities

• Practice safe work habits at all times, and abide by Industry, Company, State & Federal Guidelines
• Perform services in a professional and efficient manner. Ask for help/assistance if needed.
• Safely rack customer vehicles via in ground, above ground, and floor jack lifts
• While using fine motor skills with power tools and hand tools, mount, dismount, rotate and repair tires, drain and fill oil and other vehicle fluids in an efficient manner.
• Roll, stack, and retrieve tires from SMT inventory stocking area
• Assist fellow auto technicians in the shop
• Doing the job right the first time, “minimizing come backs”
• Interact with all your co-workers in a friendly and professional manner
• Arrives to work on time and ready to work (with uniform on)
• Practice all safety techniques that are taught to you
• Become educated/informed on products the company sells and the various applications.
• Work orders are to be completed in full and then submitted to Retail Service Manager after work is completed.
• Any other duties as assigned by the Retail Service Manager

Qualifications

• High School Diploma (or equivalent) or two years of related experience and or training.
• Possess a high level of technical expertise, ability to apply skills to continuous process improvement while maintaining maximum levels of safety.
• Basic computer skills
• Demonstrated leadership skills and abilities
• Excellent communication skills up and down organizational structure
• Strong planning, organizational and follow up skills
• Excellent people and process skills
• Must be TIA Level 100 Basic Retail Automotive & ASE certified
• Must provide a California driver’s License or ID Card.
• Drug test and physical required

Working conditions

• Regularly exposed to moving vehicles, fumes or airborne particles that may be toxic, and the use of computer keyboards and computer screens, and compressed air (in tires or tanks), that can be explosive. Occasionally exposed to wet and / or hot or cold conditions, and outdoor weather conditions.
• The noise level in the work environment is usually loud.
• Regularly works 35 - 40 hours per week, occasionally works up to 45 hours per week.

Physical requirements

• Regularly required to work standing up, walking, crouching, climb and / or balance, driving, using hands, legs and fingers.
• Regularly required to work sitting, standing up, walking, crouching, climb and/or balance, using hands, legs and fingers and speak and listen both over the phone and in person with fellow employees, or customers.
• Must regularly lift and/or move up t0 40 pounds, occasionally lift up to a rolling position of 40 pounds. A lifting devise and/or a fellow associate must be used for objects over 100 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Primary Interaction

• All Management, sales & service personnel, freight companies, administrative department and customers.

Skills:

• Customer service
• Alignment
• Mechanic experience
• Brakes
• Diagnostics

Benefit Conditions:

• Only full-time employees eligible

COVID-19 Precaution(s):

• Remote interview process
• Personal protective equipment provided or required
• Temperature screenings
• Social distancing guidelines in place
• Virtual meetings
• Sanitizing, disinfecting, or cleaning procedures in place

Pay Frequency:

• Bi weekly or Twice monthly

Typical end time:

• 6PM

Typical start time:

• 8AM

Shop Type:

• Independent

This Job Is:

• A job for which military experienced candidates are encouraged to apply
• Open to applicants who do not have a college diploma

Work Remotely

• No

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Schedule:

• 8 hour shift
• Monday to Friday
• Overtime
• Weekend availability

Experience:

• Mechanic: 2 years (Required)

License/Certification:

• Driver's License (Required)

Work Location: One location

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