Azelis is North America’s leading specialty chemical distributor serving multiple markets including; CASE, Construction, Personal Care, Cosmetics, Household, Industrial and Institutional Cleaning, Lubricants, Agriculture and Pharma. Please visit: www.azelis.com/americas to learn more about who we are and what we do.

The Service & Technology Manageris responsible for managing the Service and Technology Department on the Vector side of the Agricultural & Environmental Solutions (A&ES) business. The Service &Technology Manager will manage all aspects of the department including the Service Team (1 direct report employee), supply chain, and invoicing customers. In addition, they will be responsible forensuring the service of A&ES proprietary equipment and non-proprietary equipment including installations, service documentation, repairs both in-house and out, scheduling, sales support, technology supplemental service sales, training of both customers and other A&ES personnel. Sufficient training on products, systems, and other necessary information will be provided. The S&T Manager should also serve as an educational resource to A&ES’s sales team and A&ES’s customers on A&ES’s proprietary software, hardware, and customized solutions.

When hired, the S&T Manager will be responsible for aiding in moving the warehouse from its current location in Lake Mary, FL to Shreveport, LA. During this time (1-3 months) significant travel will be expected to facilitate the move (expenses covered by A&ES). Adequate resources will be provided to aid in this transition.

Key Strengths

• Customer service skills

• Strong verbal, written communication, and interpersonal skills

• Ability to work as part of a team and manage employees

• Good computer skills

• Prioritization and task management – multitasking will be key

• Good efficiency and accuracy skills

• Strong organizational skills

• Ability to collaborate with the multiple levels within the organization

• Willingness to serve the customer and meet their requirements/requests in a professional and timely manner

• Basic understanding of equipment

• Desire to identify and implement process improvements

Position Requirements and Preferred Qualifications

• Supervisory experience

• Customer service experience (3 years preferred)

• Project management experience is preferred

• Have a basic knowledge in electronics, automotive electrical systems, and small engine operation

• Have general knowledge of computer systems/operation and Windows based programs

• Be able to lift 75 lbs and bend or stoop as required to work on automotive type jobs installing electronics and troubleshooting spray equipment.

• Have general electronic abilities such as soldering and problem-solving using schematics and tools provided

• Ability to work 8am-5pm weekdays, as requested

• Represent Company with the utmost integrity and in a highly professional and polished manner to include proper dress and conduct

• Ability to organize work as required to meet customer demands or corporate demands

• Ability to prioritize work, determining what is critical and needs to be completed

• Excellent verbal and written communication skills with ability to explain products and technical issues in a level appropriate to the audience

• Ability to assimilate product knowledge and identify appropriate solutions

• Ability to identify, delegate and/or implement technical aspects of a solution such as system administration, security, sizing, post-implementation support, etc.

• Ability to effectively adapt to a changing work environment and structure

• High degree of professionalism. Sets high standards of performance; assumes responsibility and accountability for successfully completing assignments

• Customer Focus required. Ability to make customers (internal & external) and their needs a primary focus of one's actions; develop and sustain productive customer relationships.

• Experience in ERP and CRM platforms preferred

Reports To

· Operations Manager

Direct Reports

• Service & Support Specialist

Areas of Responsibility

-Service Team Supervision

• Oversee the service team to ensure customer satisfaction, that projects are completed timely and on budget, service installation and repairs are scheduled promptly and fairly
• Develop the team with appropriate training

-Support Healthy Maintenance of P&L

• Responsible for all making business-conscious decisions related to the S&T Department. This includes regular review of costs, freight, etc. and communicating directly with manager to ensure profitability within this portion of the portfolio.
• Identify areas for cost-savings
• Support the sales team in efforts to increase revenue for the S&T department
• Review and approve expenses

-Supply Chain – Procurement of parts and components needed for the Service& Technology portfolio

-Billing – Invoicing customers for orders once shipped.

-Service Representative (shared responsibility with Service & Support Specialist).

• This position requires up to 25% travel, including overnight travel for consecutive days, and possible overseas travel (dependent on international sales). In the first 1-3 months, additional travel will be required to facilitate the move of the warehouse to its new location in Shreveport, LA.
• Install A&ES proprietary and/or distributed equipment products throughout the U.S. Canada, Mexico, and the Caribbean as needed (many customers do not require install assistance)
• Complete documentation including parts used, time, travel, and submit for prompt invoicing. Data entry all maintenance documentation in HEAT or CRM.
• Schedule installations and service requirements through the appropriate sales representative and customer. Work with local rep on up selling when possible.
• Communicate with company team to ensure adequate warehouse coverage and availability to customers
• Participate in “first in, first out” service repairs with a repair turnaround goal of < 3 days.

-Safety

• Comply with internal safety (SHEQ) requirements including OSHA, Forklift, First Aid, etc. This will be facilitated by Azelis SHEQ team.

-Service Coordinator

• Ensure timely and accurate use of CRM system (i.e., Salesforce) for tracking all service and equipment related actions
• Evaluate workload and schedule service work in a way that best utilizes manpower and maximizes profits
• Review cases to find common concerns and identify improvements (i.e., employee training, product portfolio enhancements, etc.)
• Provide reporting to management about cases received, open cases (i.e., installs/repairs), and develop key performance indicators to evaluate ADAPCO, the Service Team and our portfolio

-Other Responsibilities

• Will adhere to, support, and enforce all company Programs and Policies
• Promote company values, treating both customers and employees with honesty, integrity and fairness
• Handle special projects as assigned
• Handle incoming company calls on a shared basis with other employees
• Maintain a clean and safe working environment at all times
• Promote teamwork within department and across all departments and affiliates

Azelis is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, color, religion, sex, marital status, national origin, disability status, gender identity or expression, protected veteran status, or any other characteristic protected by law

Job Type: Full-time

Pay: $50,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Lake Mary, FL 32746: Reliably commute or planning to relocate before starting work (Required)

Work Location: Hybrid remote in Lake Mary, FL 32746

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